2. 专升本
  3. For this part, you are required to write A Letter of Complaint according to the outline given below. You should write it on the

For this part, you are required to write A Letter of Complaint according to the outline given below. You should write it on the

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问题     For this part, you are required to write A Letter of Complaint according to the outline given below. You should write it on the Answer Sheet.
    假定你是王玲，两周前你从网上购买了一套《哈利-波特》系列图书，但昨天才收到货，且包装破损，数量不足。请就此向网店客服写一封投诉信。内容应包括：介绍购物情况；反映存在的问题；提出解决方案等。
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答案 To whom it may concern, I am one of your customers. I ordered a set of Harry Potter in your online store two weeks ago, but I didn’ t receive them until yesterday. And much to my disappointment, the books were so poorly packed up that the cover of one book was torn. To make matters worse, it is not a complete set, as I found one book missing. I am unhappy to have received such poor service, and I believe I have the right to ask you to deal with this problem. I hope that you either return my money or deliver a new set of books to me. Besides, I’ d like to be informed of the process of your dealing with my complaint. I am looking forward to your reply. Sincerely yours, Wang Ling
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