Who is the intended audience of this talk?

We would like to advise our shoppers that we have found a lost child.(98)A lost child has been brought to the center managers office. Would the parents or guardians please make their way to the administrative center on the fifth floor?(98)Please take the lift in the central plaza up to the fifth floor, and make your way to the center manager’s office.(99)The child is a boy, about four years old, and he says that his name is Damian. Damian is a little upset right now.(100)Could the parents of Damian, a little brown-haired boy of about four years old, please come immediately to the center manager’s office? Thank you.