首页
外语
计算机
考研
公务员
职业资格
财经
工程
司法
医学
专升本
自考
实用职业技能
登录
外语
A、Two weeks. B、Less than two weeks. C、Two to three weeks. D、More than three weeks. C女士问要完成一项投诉调查需要多长时间,男士回答说需要两到三周,故选C。
A、Two weeks. B、Less than two weeks. C、Two to three weeks. D、More than three weeks. C女士问要完成一项投诉调查需要多长时间,男士回答说需要两到三周,故选C。
admin
2017-06-27
65
问题
W: Mr. Hiller, is the number of complaints increasing or decreasing?
M: There was a slight decrease last year. The highest number of complaints was two years ago when we received 7,300.
W: Does the reduction mean that the quality of goods and services is improving?
M: [12]I don’t think so. It’s probably due to the poor economic situation. Most people are simply buying less.
W: Is there any change in the nature of the complaints?
M: Not really. People are still complaining about the same things.
W: What do they complain about most often?
M: [13]Electrical appliances. Last year, we received 1,809 complaints about them—25 percent of all complaints. Then there are complaints about travel agencies, photographic and sound equipment, and clothing—in that order.
W: What sort of complaints do you get about travel agencies?
M: Oh, they include anything from air tickets to accommodation.
W: Are most of the complaints justified?
M: [14]About 90 per cent of the complaints about travel agencies are justified. In other areas, investigation of about 50 per cent of the complaints reveals some kind of business malpractice, but overall about 30 per cent of the complaints are due to misunderstandings on the part of the consumer, the rest are too vague to be worth following up.
W: How long does it take you to complete an investigation of a complaint?
M: [15] About two to three weeks for a proper investigation. We really need more staff.
W: Thank you, Mr. Hiller.
M: My pleasure.
12. Why did the number of complaints decrease last year according to the man?
13. What do customers complain about most often?
14. What does the man say about complaints about travel agency?
15.How long does it take the man to complete an investigation of a complaint?
选项
A、Two weeks.
B、Less than two weeks.
C、Two to three weeks.
D、More than three weeks.
答案
C
解析
女士问要完成一项投诉调查需要多长时间,男士回答说需要两到三周,故选C。
转载请注明原文地址:https://kaotiyun.com/show/2li7777K
0
大学英语四级
相关试题推荐
A、Otherfreshmen.B、Parentsandrelatives.C、Seniorstudents.D、Oldfriends.C
A、Friends.B、Bossandsecretary.C、Customerandcashier.D、Colleagues.C该对话关键特征词为foreigncurrency(外汇),cashortravel’schecks(现金
A、Totheoffice.B、Toschool.C、Toadepartmentstore.D、Toarestaurant.D男士问:“有时间停下来去吃午饭吗?”女士说:“好的,我饿了。这家快餐店菜式多,价格适中。”因此两人是要去快
Ifyouareayoungcollegestudent,mostofyour【B1】______aboutyourhealthandhappinessinlifeareprobably【B2】______thepr
InAmericatherearenumeroustypesofdoctors,fromgeneralpractitioners(从业者)tospecialists.MostpeopleintheU.S.havea"p
TheUShasanenduringloveaffairwiththecar.MostAmericanssimplywon’twalkanywhere,hencetherapidincreaseofdrive-in
TheUShasanenduringloveaffairwiththecar.MostAmericanssimplywon’twalkanywhere,hencetherapidincreaseofdrive-in
A、Lackoffinancialsupporters.B、Lackofvacantspace.C、Lackofofficialapproval.D、Lackoftoolsandlabor.A
过去十年中国房地产(realestate)行业高速发展。但是,对很多人来说,买房却不是一件容易的事情。高昂的房价甚至使一些年轻情侣推迟了结婚的计划。鉴于此种情况,近年来政府采取了一系列的措施来抑制房价过快增长,包括整顿和规范房地产市场、提高房贷利率(mo
Byandlarge,marriedpeopleappeartohavebetterhealththantheirsinglepeers.However,ifthemarriageends,thathealthye
随机试题
Thebirdfluvirusismutatingandbecomingmoredangeroustomammals,accordingtoresearchers.Thediscoveryreinforcesfears
在下列检查方法中,对甲状腺肿瘤诊断恰当率高的方法是
如果这个病人有漏睛疮,检查中最好的诊断依据是:若此病人患的是针眼,最支持它的检查结果是:
不宜用煎煮法提取的中药化学成分是
某岗位的平均薪酬为5000元,顶薪点为5500元,则该岗位的薪幅百分率应为()。(2005年11月二级真题)
下列作品不是选自《一千零一夜》的是()。
下列与“一曝十寒”所体现的哲学道理相一致的是()。
中国特色社会主义的理认体系
IsYourChild’sStomachPainAllinHisHead?Weallknowtherearetimesthatkidsseemtocomplain(51)astomachacheto
Theweatherisstillunpleasanttoday,butyesterdayitwas(bad)______.
最新回复
(
0
)