2. 外语
  3. Do you know when your spouse’s angry tirade(长篇的激烈言辞)is actually masking fear? Or how to handle a colleague who takes credit for

Do you know when your spouse’s angry tirade(长篇的激烈言辞)is actually masking fear? Or how to handle a colleague who takes credit for

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问题     Do you know when your spouse’s angry tirade(长篇的激烈言辞)is actually masking fear? Or how to handle a colleague who takes credit for your work? Are you comfortable confiding(倾诉)in friends? Can you hold your tongue when under stress? If you answered no to the above questions, you might want to sharpen your emotional intelligence — the ability to understand emotions and to respond to them effectively.
    Just 13 years after the term "emotional intelligence" was coined, the concept has gained currency as being just as important as cognitive intelligence in determining success — if not more so. Even professional bean counters are getting the message. The American Institute of Certified Public Accountants has adopted a statement calling emotional intelligence an extremely important skill for the profession. How so? Because good accountants must be perceptive(感觉敏锐的), persuasive and problem solvers — all of which relate to facets of emotional intelligence.

    Researchers agree that high achievers often are highly emotionally intelligent, particularly those in fields that demand keen insight into others’ motivations and feelings — chief executives, salespeople, therapists and military leaders, for example. But there’s disagreement over exactly what constitutes emotional intelligence, how to measure it and whether it matters more than IQ.
    According to psychologists Mayer and Salovey, emotional intelligence is the ability to identify emotions in yourself and others and to apply the information to guide thought and action. Mayer and Salovey see emotional intelligence as a mental aptitude that can be measured using responses to specific questions and tasks.
    Howard Gardner prefers the term "personal intelligence". In 1983, Gardner published his groundbreaking theory of multiple intelligences. He divides intelligence into seven areas: linguistic, logical-mathematical, musical, spatial, bodily-kinesthetic, interpersonal and intrapersonal. The last two constitute personal intelligence, which Gardner says is the ability to understand people’s feelings and motivations.
    High emotional intelligence can be an asset, even in fields that would appear to have little need for it. For example, if company executives and their auditors disagree about the proper way to record a financial transaction, repeatedly reciting applicable accounting rules might not be enough to break the impasse(僵局).
Successful salespeople make use of their high emotional intelligence to understand ______and then find ways to sell products.
选项
答案others’ motivations and feelings
解析 第三段第一句讲成功人士，尤其是企业高管、销售员等需要洞察他人动机和情感(others’motivations and feelings)的职业人士，都拥有高情商。可见高情商对于成功的销售员的作用就是洞察他人动机和情感。
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大学英语六级

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