Where are the two people, most probably?

W: Can I help you, sir?
M: Um, yes. I bought this radio cassette player here a couple of weeks ago. Here’s the receipt.
W: Ah ha. That’s fine. What seems to be the problem?
M: Well, it’s been nothing but trouble since I bought it.
W: OK. Just let me take a note of this. Er, radio cassette player.
M: The first thing is one of the speakers doesn’t work properly. The sound is completely distorted with the radio or a tape.
W: Which one is it?
M: The right-hand one. Another problem is the left cassette player. It chews up tapes. It’s completely ruined two of my favorite cassettes.
W: Oh, dear. The speaker and the cassette player.
M: One of the cassettes was brand new. Oh, and the rewind switch doesn’t work. Actually it never did.
W: OK. So there is the right-hand speaker ... the cassette player and ... urn, the rewind switch. Is that it’?
M: No, I’m afraid not. The aerial doesn’t work properly. It’s stuck.
W: Hmm, 1 see what you mean. The handle is broken too.
M: Yes, I’d forgotten about that. It’s not very good, is it?
W: Er, no. But it’s under guarantee and we can repair it. Just give me your name and phone number. We’ll give you a ring when it’s ready.