首页
外语
计算机
考研
公务员
职业资格
财经
工程
司法
医学
专升本
自考
实用职业技能
登录
外语
• You will hear a discussion between two managers, Jane and Oliver, about recent changes within the company where they work. • F
• You will hear a discussion between two managers, Jane and Oliver, about recent changes within the company where they work. • F
admin
2014-02-20
98
问题
• You will hear a discussion between two managers, Jane and Oliver, about recent changes within the company where they work.
• For each question (23-30), mark one letter (A, B or C) for the correct answer.
• After you have listened once, replay the recording.
Jane says the ideas for the changes
Man: So Jane, the changes are certainly quite wide-ranging, aren’t they?
Woman: Yes, Oliver, the skills audit, targets, suggestion scheme, training arrangements... the list seems endless...
Man: I suppose different people will react differently - they won’t all see the benefits of the changes...
Woman: Sure - and for some people, they’ll feel their areas of responsibility are being taken over, become resentful, and the company must tread very carefully here.., because it’s the tide of high turnover that the company is trying to stem with these measures. These days, it’s often service that’s the key to maintaining an edge... so what the company needs to avoid happening in the future is sales decreasing if clients stop feeling they’re getting that treatment from happy, motivated staff here...
Man: Mm... I guess it was Human Resources that pushed for the changes, then?
Woman: Well, they were consulted. Actually, they’re the kinds of ideas that you might have expected the team system might have generated - because they’re quite wide-ranging, not just focused on one aspect. So, I guess it’s quite surprising, in a way, that it was the leadership group which authored them.., what’s good, I think, is the way they’ve spent quite an amount of time consulting with management at all levels, so they have a kind of hands-on feel.
Man: So what will affect us first?
Woman: Well, the skills audit, though its real effects won’t be apparent for some time. I don’t know, I think that was a wasted opportunity, really... It was so thorough, too thorough in fact... I mean, they asked absolutely everyone about absolutely everything because they were so obsessed with wanting to be accurate, but the result is they’re just swamped with information.., they didn’t need to be that in-depth...
Man: Uh-huh... So is it really these divisional targets that will have the first impact?
Woman: Er, yeah, I suppose.., but then again, there’s some poor design involved there... Oh sure, they’ve carefully calculated how sales move throughout the year, but the point is that it’s not only shifting actual products that counts - the targets should really be looking at data on customer satisfaction too, which is certainly a major concern in my section, where we’re always looking for ways to keep that high enough to retain customers.
Man: So, are you unconvinced about the suggestions scheme too?
Woman: Er... I just think they should have gone further with it. After all the publicity it’s been given, you’d think they’d want to involve everyone.., what you don’t want is just the same ideas from the same people all the time... we’ve got all these short-term workers, they’re in and out of organisations all the time.., we should be trying to capture their insights and observations, especially since they won’t personally stand to benefit from making suggestions.
Man: And do you think the performance reviews are similarly flawed in their approach?
Woman: Oh, I don’t want to seem too negative! The only unfortunate thing there is not incorporating what competitors are doing. We don’t want to be saying one of our reps is underperforming at the moment, only to find out that so is everyone in the business at the moment. That could be very unfair, especially on the reps abroad, who are at the mercy of the supply situation too.
Man: And do you think that people have been missed out of the training programmes as well?
Woman: No, there I’m quite positive! They’re going to be a real winner, I’m sure. A long time’s been spent on trying to get our training right, and I think the final results are great. We’ve been far too focused on IT training, and’ it’s much better now that it’s broadening out to include more aspects for staff to select from, according to their needs.
Man: So would you see all the changes having a lasting impact?
Woman: Well, they must have some kind of future . . . after all, they’re the kind of thing our competitors have been doing for some time. But, well, by the end of the year, I’m fairly sure they’ll get scrutinised, thoroughly checked and probably revised before they become fixed as company policy in the long term.
Man: So it’s a case of wait and see?
Woman: Definitely. Now...
选项
A、were initiated by the leadership group.
B、resulted from the expansion of the team system.
C、were developed in conjunction with a firm of management consultants.
答案
A
解析
转载请注明原文地址:https://kaotiyun.com/show/3aOd777K
本试题收录于:
BEC高级听力题库BEC商务英语分类
0
BEC高级听力
BEC商务英语
相关试题推荐
Whereisthisconversationtakingplace?
Wheredoesthisconversationtakeplace?
A、 B、 C、 D、 DThepeopleareshakinghands.Choice(A)confusesrubbingtheirfingersandshakinghand
A、 B、 C、 D、 A照片中有一群人在室内,有一个看着前面电脑的女性的背影,因此正确答案是(A)项。尽管照片中有很多客人(customers),但是有很多空座位,因此(B)项是错误的。如果听到librar
A、 B、 C、 D、 A通过图片中人们在公园里休息或行走的情景,可以联想到park,bench.people,sitrelax,walk等几个单词。应注意(B)选项中的indoors(室内)和(C)选项中的
A、 B、 C、 D、 C图片中桥横跨在江面上,人们在船上划桨,由此可以联想到river,water,bridge,boat,people,oar,row等几个单词。(A)选项中的pickup是指接送。人们
What’stherelationshipbetweenthemanandthewoman?
Whoisspeaking?
Askingquestions询问
TaskSheetforCandidateATaskSheet1A:Customerrelations:howtodefuseangrycustomersB:Recruitment:howtohireane
随机试题
某市公安机关工作人员在搜查时的下列行为,符合《刑事诉讼法》的是()。
注意力缺陷多动症常见临床症状
A、美法仑B、环磷酰胺C、卡莫司汀D、巯嘌呤E、氟尿嘧啶()含有一个结晶水时为固体,失去结晶水即液化。
负责处方点评的具体工作的是
关于投资性房地产的后续计量,下列说法中正确的有()。
下列是某同学关于真核生物基因的叙述,其中正确的是()。①携带遗传信息②能转运氨基酸③能与核糖体结合④能转录产生mRNA⑤每三个相邻的碱基组成一个反密码子⑥可能发生碱基对的增添、缺失或替换
“城市雕塑”义称“环境雕塑”,是指放置在户外公共活动场所和特定空间的雕塑。()
一、注意事项1.申论考试是对考生阅读能力、综合分析能力、提出和解决问题能力以及文字表达能力的测试。2.作答参考时限:阅读资料40分钟,作答110分钟。3.仔细阅读给定资料,按照后面提出的“作答要求"作答。4.请在答题卡上作答,在草稿纸上或其他地方作
“奶粉价格一路飙涨,消费者是无辜的,但也在一定程度上促成了这个事。‘越贵的越好’心态是市场的现实折射。”在国产奶粉品牌商看来,中国这些年总有“几颗耗子屎毁了一锅汤”。因为毛利高,国内企业海外注册品牌冒充原装进口的事情_______,在网上引发很多讨论。洋奶
Forfearofbeingscoldedbytheteacher,theboygavea______excuseforhisabsence.
最新回复
(
0
)