2. 外语
  3. Task Sheet for Candidate A Task Sheet 1 A: The management; how to treat your employees with TLC (Tender Loving Care) B: Custo

Task Sheet for Candidate A Task Sheet 1 A: The management; how to treat your employees with TLC (Tender Loving Care) B: Custo

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问题    Task Sheet for Candidate A
   Task Sheet 1
A: The management; how to treat your employees with TLC (Tender Loving Care)
B: Customer service: how to improve customer service
C: Leadership training; how failure paves the way to success
   Task Sheet for Candidate B
   Task Sheet 2
A: Staff management: how to keep good employees
B: Sales: how to increase your sales
C: Performance management: how strategic performance management is helping companies create business value
选项
答案Interviewer: Now, I will give each of you three topics. You will have to choose one from them, prepare for it in one minute and talk about it for one minute. OK? Song Ying, here are your topics. And here are yours, Meng Liang. You can make notes on the paper ! gave you during your preparation. All right. Song Ying, which topic are you going to talk about? Song Ying: I’d like to talk about B: Customer service. Interviewer: OK. You have one minute to talk. Meng Liang and I will listen to you. Meng Liang, after Song Ying’s talk, you have to ask her a question. Now, Song Ying, you may start. I’ll stop you at the end of one minute. Song Ying: The quality of our products is important. And costomer service is also very important. Customer service refers to the ability of an organization to constantly and consistently give the customers what they want and need. Organizations exceed customer expectations by focusing improvement efforts in three areas: customer friendly processes, employee commitment to customer service, and customer dialog. So in terms of improving customer service in my opinion, the first step is the assessment of each of the critical aspects of the focus areas identified above. Those areas where operational improvements will lead to improved customer service have to be identified. The assessment acts as a strategic customer service improvement plan and training needs analysis that will lead to accomplishment of our customer service goals as well. Interviewer: Thank you. It’s time. Now, Meng Liang, what is the question you’d like to ask Song Ying? Meng Liang: Song Ying, among the areas you’ve mentioned, which one do you think is the most important? Song Ying: Well, I can’t tell which one is the most important since I think those three areas are related to each other and we can’t be short of any one. Interviewer: OK. Now, Meng Liang, it’s your turn. Which topic have you chosen, please? Meng Liang: Sales. Interviewer: OK. You have one minute to talk. Song Ying and I will listen to you. Song Ying, after Meng Liang’s talk, you have to ask him a question. Now, Meng Liang, you may start. I’ll stop you at the end of one minute. Meng Liang: Well, in modern market, the competition is very intense. Many companies’ sales have reduced. If we want to increase our sales, we need to pay attention to several things in my opinion. We need to be more creative and make our offers outstanding. More creativity and more outstanding offers can make us win other companies. Then we should focus on what customers care about. If we can’t meet customers’ needs and nobody buys our producta, our company will go bankrupting soon. Meanwhile, we’d better tell the customers everything we know and make them fully know our products. I think it’s also a batter way to consistently find out reasons why our customers choose our products. Personalizing our communications is also crucial to increase our customers. Finally, I think we should get as many feedbacks as possible in order to know the defects of our products and we can develop in time. All above-mentioned things are critical to our sales. Interviewer: Thank you. Time is up. Now, Song Ying, what is the question you’d like to aski Meng Liang? Song Ying: You mentioned many things should be done to increase you sales. Which one do you think is the most important thing? Meng Liang: I think focusing on what customers care about. Customers are crucial to us after all, Interviewer: Thank you.
解析
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