2. 外语
  3. Dear Sirs, I’m writing to tell you that your latest shipment(装运)of apples is not up to the standard we expected from you. Man

Dear Sirs, I’m writing to tell you that your latest shipment(装运)of apples is not up to the standard we expected from you. Man

admin2018-05-15  45
问题    Dear Sirs,
   I’m writing to tell you that your latest shipment(装运)of apples is not up to the standard we expected from you. Many of them are bruised(擦伤), and more than half are covered with little spots. They are classed as Grade A, but I think there must have been some mistake, as they are definitely not Grade A apples.
   We have always been satisfied with the quality of your produce(农产品), which makes this case all the more puzzling. I would be grateful if you could look into the matter. We would be happy to keep the apples and try to sell them at a reduced price, but in that case we would obviously need a credit(部分退款)from you. Alternatively, you could collect them and replace them with apples of the right quality. Would you please phone me to let me know how you want to handle it?
                                                                  Yours faithfully,
                                                                  Fiona Stockton
                                                              Purchasing Manager
                        A Letter of Complaint
   Produce involved: Grade A【R1】______
   Causes of complaint:
   1. many of the apples are bruised
   2. more than half of the apples are covered with【R2】______Suggested solutions:
   1. allow to sell at【R3】______and give【R4】______. or
   2. collect them and replace them with apples of【R5】______
【R5】
选项
答案the right quality
解析 通过线索词collect them and replace them with apples of定位到第二段倒数第二句…you could collect them and replace them with apples of the right quality(……你们可以收回这些苹果，换成正确质量等级的苹果)，由此不难确定答案为the right quality。
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