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  3. When a consumer finds that his purchase has a fault in it, the first thing he should do is to______ If a consumer wants a quick

When a consumer finds that his purchase has a fault in it, the first thing he should do is to______ If a consumer wants a quick

admin2009-08-21  61
问题 When a consumer finds that his purchase has a fault in it, the first thing he should do is to______
If a consumer wants a quick settlement of his problem, it is better to complain to______
选项 A、the store manager
B、a shop assistant
C、the manufacturer
D、a public organization
答案A
解析 细节题。由第二段第二句“Generally…settled”可知，顾客投诉的对象级别越高，问题就解决得越快。
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