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  3. What did the woman learn about during the training?

What did the woman learn about during the training?

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问题 What did the woman learn about during the training?
M: Hey, Jean, how was the new employee training? Did you learn anything about dealing with clients?
W: It helped me realize how important it is to act politely, even when people are being difficult. Above all, we want to keep our customers happy, since our sales figures depend on it
M: Did Fran Alien lead the training? That sounds like advice that she would give.
W: Yes, she was great. Fran shared some of her experiences in the retail field. I didn’t realize she’s been here since the company started. I’m going to share her information with my team.
选项 A、Customer service
B、Time management
C、Employee benefits
D、Business accounting
答案A
解析 题目是在询问女士从培训中学到的内容，应该仔细听和题目的中心语learn…training相关的内容。男士问女士，“…how was the new employee training?Did you learn anything about dealing with clients?”，即询问新员工培训如何，是否学到一些与顾客打交道的东西。由此可以判断，女人学习的内容是应对顾客的方法。因此正确答案是(A)Customer service。
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