2. 外语
  3. In this part of the test, you are asked to give a short talk on a business topic. You have to choose one of the topics from the

In this part of the test, you are asked to give a short talk on a business topic. You have to choose one of the topics from the

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问题 In this part of the test, you are asked to give a short talk on a business topic. You have to choose one of the topics from the three below and then talk for about one minute. You have one minute to prepare your ideas.
A: What is important when...?
Dealing with staff’s complaints
    Personal contacts
    Suggesting a solution
B: What is important when... ?
Deciding whether to hold a training programme
for staff
    Cost
    Expected results
C: What is important when... ?
Choosing a business partner
    Market research
    Reliability
选项
答案If you choose topic A: What is important when dealing with staff’s complaints? To successfully deal with staff’s complaints, the following suggestions might be taken into consideration. First of all, in order to give a sound solution to the complaint, the company should first make personal contacts with the related person, carrying out an investigation into the matter and providing a fair treatment. The company should never leave any staff’s complaint unattended or fail to give a clear answer. For the sake of unity and privacy, the company should not disclose any information about the staff involved. Secondly, after figuring out what is going on, the company needs to suggest a solution. The company also needs to supervise the implementation. According to the types of complaints, solutions are various. A good solution should be discussed with related personnel with a mutual agreement. Thirdly, to achieve a long-term steady pleasant work environment, the company should keep the communicative channels clear. Staff should know where to make a complaint and how his/her complaint will be processed. Speedy reply is important in dealing with complaints. Slow reaction will shake staff’s belief in getting things fixed. If you choose topic B: What is important when deciding whether to hold a training programme for staff? When deciding whether to hold a training programme for staff, there are several factors to be considered. Cost is one of the decisive factors and a company should save a part of its annual budget for staff’s professional training. According to the company’s financial situations, the investment on training varies. However, even with a small budget, a good training programme is still to be developed. There are many ways to help us save money, for example, the company can have online training instead of the traditional classroom study, which is very flexible in time and space. Meanwhile, the expected results from the training programme needs to be discussed and a detailed syllabus for the training course has to be worked out before taking further action. A company must have a clear clue about the training objectives and develop a series of courses aiming to enhance the company’s strength and improve staff’s practical skills. Human Resources and the staff should work together on the training course construction. Finally a class schedule is required with proper arrangements of the training programme. The course timetables should match up the company calendar so staff could carry out their after-work study without worrying about their workload. With a careful consideration of the above factors, a training programme can be held. If you choose topic C: What is important when choosing a business partner? When choosing a business partner, there are several factors we should keep in mind. Firstly, we should do some market research in order to choose a partner who owns a good reputation. We can draw up a set of criteria that we can obey to evaluate the potential partner. Only those who can fit our specific requirement can be selected. Secondly, the business partner we choose must be reliable. Because we are looking for someone we can trust and cooperate with. We can do some background checks if necessary. We don’t hope to find out a business partner we finally choose turns up to be someone dishonest, or maybe has some criminal violations before he/she goes into business. Moreover, the potential partner must agree to share financial commitment. We should never go into partnership with someone who doesn’t put money, or something of equivalent financial value, into our deal. An equal capital commitment decreases the chance of a partner suddenly walking away from our business, leaving us with all the responsibilities. Finally, we should take our time in choosing a partner. Since it always takes some time for us to get to know someone, we should spend more time choosing a perfect business partner.
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