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  3. Confirmation of Follow-up after Business Meeting This is further to our meeting of last week at which we agreed to hold a se

Confirmation of Follow-up after Business Meeting This is further to our meeting of last week at which we agreed to hold a se

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问题                 Confirmation of Follow-up after Business Meeting
    This is further to our meeting of last week at which we agreed to hold a series of meetings over the next two months to review your experiences with the pilot implementation of the 1-to-1 Customer Relationship Management Programme.
    As discussed at that meeting, the objectives of our review sessions will be to:
    Review and assess the overall effectiveness of the programme:
    Identify and document strengths and weaknesses of the programme:
    Propose customer-focused solutions to address areas of weakness:
    Develop an approach and action plan for Phase 2 of the project:
    Determine the staff members who will make up the Phase 2 Team.
    As agreed, meetings will be held every second Tuesday from 9: 00 a. m. until noon, and the location will alternate between our two offices, the first one to be convened here at Inter-Office on August 14, 2005. Fred Johnson of your CRM group is to act as the meeting coordinator and recording secretary throughout the process.
    As discussed, at the end of the process, Deborah Buxton of Consultek will draft the summary report for review by the steering committee. As you requested, a copy of her CV has been enclosed.
    I trust I have covered all of the points that we discussed. If you have any questions or would like to add anything, please give me a call at 745 -9878.
    We look forward to seeing you at the August 14th meeting.
The Phase 2 Team needs to develop an approach and action plan for Phase 2 of the project.
选项 A、Right
B、Wrong
C、Doesn’t say
答案B
解析 题干意为：第二阶段负责小组需要制定第二阶段的方法和行动计划。原文提到研讨会的工作目标中的两项分别为“制定第二阶段的方法和行动计划”和“确定第二阶段负责小组成员”，由此可知制定方法和行动计划是研讨会的任务，而不是第二阶段小组的工作，故题干不正确，所以答案为B。
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