首页
外语
计算机
考研
公务员
职业资格
财经
工程
司法
医学
专升本
自考
实用职业技能
登录
专升本
Complaining about faulty goods or bad service is never easy. Most people dislike making a fuss. But if something you have bought
Complaining about faulty goods or bad service is never easy. Most people dislike making a fuss. But if something you have bought
admin
2011-03-26
60
问题
Complaining about faulty goods or bad service is never easy. Most people dislike making a fuss. But if something you have bought is faulty or does not do what was claimed for it, you are not asking for a favour to get it put right.(76)
It is the shopkeeper’s responsibility to take the complaint seriously and to replace or repair a faulty article or put right poor service, because he is the person, with whom you have entered into an agreement.
The manufacturer may have a part to play but that comes later.
Complaints should be made to a responsible person. Go back to the shop where you bought the goods, taking with you any receipt you may have. Ask to see the buyer in a large store. In a small store the assistant may also be the owner so you can complain direct. In a chain store ask to see the manager.
Even the bravest person finds it difficult to stand up in a group of people to complain, so if you do not want to do it in person, write a letter. Stick to the facts and keep copy of what you write. At this stage you should give any receipt numbers, but you should not need to give receipts or other papers to prove you bought the article. If you are not satisfied with the answer you get, or if you do not get a reply, write to the managing director of the firm, shop, or organization. Be sure to take copies of your own letters and any you receive.
If your complaint is a just one, the shopkeeper may offer to replace or repair the faulty article. You may find this an attractive solution. In certain cases you may have the right to refuse the goods and ask for your money back, but this is only when you have hardly used the goods and have acted at once. If you have suffered some special loss, if for example a new washing machine tears your clothes, you might receive money to replace them. If the shopkeeper refuses to give you money, ask for advice from the Consumers’ Association.
When complaining in person, you should
选项
A、get a receipt for what you buy
B、speak to someone in authority
C、talk directly to the assistant
D、ask to see the buyer
答案
B
解析
第二段第一句“Complaints should be made to a responsible person”,“responsible person ”同义于“someone in authority’’,故答案选B。
转载请注明原文地址:https://kaotiyun.com/show/4OvC777K
本试题收录于:
英语题库成考专升本分类
0
英语
成考专升本
相关试题推荐
Mostpeople______.Weliveinaright-handedworld.Itmeans______.
ThebabywassenttoahospitalinLondonbecause______.Fromthispassageitseemsthatthebaby’sillnesshadsomethingtod
Cultureshockisanoccupationaldisease(职业病)forpeoplewhohavebeensuddenlytransplantedabroad.Cultureshockiscaused
Wedidn’tknowhistelephonenumber,otherwisewe______him.
RonaldMusokeisastudentat______inCalifornia.BookswerepreciousinUgandabecausetheschools______.
Iusuallygototheofficebybicycle______itrains.
Thefreedomtomakesuchpersonaldecisionsisafundamentalaspectofoursociety,althoughthewisdomofthesedecisionscan
YourofferisveryattractivebutIneedto______beforeIletyouknowmydecision.
Wewalkedinsoquietlythatthenurseatthedeskdidn’tevenlifthereyesfromthebook.Mumpointedatabigchairbythedo
随机试题
简述生产力对教育的制约作用。
有关气调养护法叙述错误的是
社区儿童保健的实施原则不包括
下列费用中属于夜间施工增加费的有()。
()系统已成为洁净厂房消防系统的首选配置。
日前,研究者发现了指纹鉴定性别的可能性。具体的操作非常简单,首先用盐酸溶液提取指纹当中的氨基酸,反应系统中的氨基酸氧化酶与氨基酸发生作用,生成过氧化氢;接着,辣根过氧化物酶利用过氧化氢氧化一种染料。整套反应的结果——也就是氧化染料的浓度——可以用一台仪器读
Whataretwosecurityappliancesthatcanbeinstalledinanetwork?
关于运算符重载,下列表述中正确的是()。
Ournewhouseisonthefirstfloor.
Mybosshasalwaysattendedtothe______ofimportantbusinesshimself.
最新回复
(
0
)