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  3. Most consumers in China’s cities would rather "suffer silently" over grievances than stand up for their rights, a survey showed

Most consumers in China’s cities would rather "suffer silently" over grievances than stand up for their rights, a survey showed

admin2012-07-17  56
问题     Most consumers in China’s cities would rather "suffer silently" over grievances than stand up for their rights, a survey showed Friday.
    A two-week poll conducted showed that about 70 percent were only partly familiar with the law bolstering (支持) protection of consumers’ rights and interests implemented two years ago. Twenty percent said they had heard over the ages in a number of quite peculiar forms but did not know the content, and the remaining 10 percent knew nothing about the law at all. Those consumers surveyed lost on average 25. 85 yuan a month in 1995 due to shoddy quality, fake goods, and other problems. More significant was people’s meekness (逆来顺受) in accepting bad service without complaining. More than 60 percent of those surveyed said they would rather suffer silently rather than stand up for their rights. This was particularly the case among the elderly and people with higher levels of education.
    Those consumers said that they rather sustained an occasional loss than paid the transportation fares necessary to pick up invoice (发票) and find a quality inspection department for an appraisal.
    They added; "Even if you go to court and win the case, the best decision you’ll receive will be returning double the amount lost. " So the situation of consumer protection in China needs improvement.
What would most Chinese do if they had bought poor quality goods?
选项 A、They would complain loudly.
B、They would go back to the department store to return it for a refund.
C、They would use the law to protect themselves.
D、They would be meek to sustain the bad luck.
答案D
解析 文中第一段说：“星期五的一项调查显示：在中国城市的大多数消费者宁愿‘默默忍受’自己受到的侵害，而不愿维护自己的权利。”文中第二段第四句说：“更有意味的是，人们接受恶劣服务态度时所表现出的毫无怨言的逆来顺受的态度。”由以上两段我们看出，选项D正确。
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