2. 外语
  3. December 10th, 2006 Dear Sirs， I know that your company has a reputation(声誉)for quality products and fairness toward its

December 10th, 2006 Dear Sirs， I know that your company has a reputation(声誉)for quality products and fairness toward its

admin2011-03-07  62
问题 December 10th, 2006
    Dear Sirs，
    I know that your company has a reputation(声誉)for quality products and fairness toward its customers. Therefore, I’m writing to ask for a replacement for a lawn mower(割草机)．
    I bought the mower about half a year ago at the Watchung Discount Center, Watchung, Nebraska. I’m enclosing a copy of a receipt for the mower.
    A month after I bought the lawn mower, the engine failed, and it was repaired under warranty(保修期). So far, I have had the engine repaired four times．
    Now the engine has broken down again．
    I have already spent more than $300 on repairs, and I am beginning to seriously question the quality of your mowers．
    I am requesting that you replace this mower with a new one．
    I hope that you will live up to your reputation of the good customer service that has made your business successful.
                                                                      Faithfully,
                                                                      Rod Green
    Letter of Complaint
    Purpose of the letter: requesting a【46】for a lawn mower
    Time of purchase: about【47】ago
    Trouble with the machine:【48】
    Times of repairs so far:【49】
    Money spent on repairs: more than【50】
选项
答案the engine failed
解析 短文第三段第一句：“A month after I bought the lawn mower, the engine failed, …”
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