Where most likely does the woman work?

W: Hello, Mr. Lim. I’m calling to confirm your booking for the 7 o’clock show at the Grand City Theater.
M: Thank you, where can I collect the passes? We’re quite a large group, you know.
W: Yes, Mike at Counter #1 will hand them over. Please remember to take your seats by 6:50 p.m.
M: I’ll do that. We’ll all come in straight from work.