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What is the caller’s complaint?
What is the caller’s complaint?
admin
2015-02-21
63
问题
What is the caller’s complaint?
Good morning. I’m calling regarding a problem with my order. I haven’t received it yet. My name is Gina Rotelli and my order number is SBB-934. I made a big order of office equipment, including one computer monitor, one box of disks, and three ink cartridges for my laser printer. I also ordered two packages of printer paper and, let me see, oh yes, a box of manila envelopes and fifty ball-point pens. I was promised delivery within two weeks of the date I placed the order, but it still hasn’t arrived. I placed it four weeks ago, on July 17th, to be exact. I paid for the items with my credit card, and the amount has been charged to my credit card bill. I don’t want to pay the bill until this has been cleared up, so please check on this and call me today. My number is 555-0703. Thank you.
选项
A、Call her today.
B、Send her a check.
C、Deliver the order right away.
D、Charge the order to her credit card.
答案
A
解析
The caller says Please check on this and call me today. Choice(B)uses the word check in a different context. Choice (C)confuses right away with the similarsounding word today. Choice(D)has already been done.
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