首页
外语
计算机
考研
公务员
职业资格
财经
工程
司法
医学
专升本
自考
实用职业技能
登录
外语
• Read the article below about service production and the questions on the opposite page. • For each question 13-18, mark one le
• Read the article below about service production and the questions on the opposite page. • For each question 13-18, mark one le
admin
2013-01-13
73
问题
• Read the article below about service production and the questions on the opposite page.
• For each question 13-18, mark one letter (A, B, C or D) on your Answer Sheet for the answer you choose.
The importance of satisfaction and morale
Broadly speaking, job satisfaction is the degree of enjoyment that people derive from performing their jobs. If people enjoy their work, they are relatively satisfied; if they do not enjoy their work, they are relatively dissatisfied. In turn, satisfied employees are likely to have high morale -- the overall attitude that employees have toward their workplace. Morale reflects the degree to which they perceive that their needs are being met by their jobs. It is determined by a variety of factors, including job satisfaction and satisfaction with such things as pay benefits, coworkers, and promotion opportunities.
(8) Some large firms, for example, have instituted companywide programs designed specifically to address employees’ needs. Employees at SAS institute, a large software development company in North Carolina, enjoy private offices, a free health clinic, two on-site day-care centers, flexible work hours with 35-hour work weeks, a company-subsidized cafeteria, and year-end bonuses and profit sharing. Managers at Hyatt Hotels report that conducting frequent surveys of employee attitudes, soliciting employee input, and -- most important -- acting on that input give their company an edge in recruiting and retaining productive workers. (9) For example, First Tennessee, a midsize regional bank, believes that work and family are so closely related that family considerations should enter into job design. Thus, it offers such benefits as on-site child care.
When workers are satisfied and morale is high, the organization benefits in many ways. Compared with dissatisfied workers, for example; satisfied employees are more committed and loyal. (10) In addition, they tend to have fewer grievances and engage in fewer negative behaviors (complaining, deliberately slowing their work pace, and so forth) than dissatisfied counterparts. Finally, satisfied workers tend not only to come to work every day but also to remain with the organization. By promoting satisfaction and morale, then, management is working to ensure more efficient operations.
Conversely, the costs of dissatisfaction and poor morale are high. Dissatisfied workers are far more likely to be absent for minor illnesses, personal reasons; or a general disinclination to go to work. (11) High levels of turnover have many negative consequences, including the disruption of production schedules, high retraining costs and decreased productivity.
(12) The results of one recent study shows that companies with the highest levels of satisfaction and morale significantly outperformed the 300 largest US companies over both 5 and 10 years. Of course, many other factors contributed to the performance of both sets of companies, but these differences nevertheless can not be ignored.
A Low morale may also result in high turnover -- the ratio of newly hired to currently employed workers.
B In turn, satisfied employees are likely to have high morale -- the overall attitude that employees have toward their workplace.
C In fact, evidence suggests that job satisfaction and employee morale may directly affect a company’s performance.
D Such employees are more likely to work hard and to make useful contributions to the organization.
E Managers of smaller businesses realize that the personal touch can reap big benefits in employee morale and even devotion.
F Companies can involve employee morale and job satisfaction in a variety of ways.
G In conclusion, the higher satisfaction and morale, the better for the organization.
选项
答案
F
解析
转载请注明原文地址:https://kaotiyun.com/show/6CoO777K
本试题收录于:
BEC中级阅读题库BEC商务英语分类
0
BEC中级阅读
BEC商务英语
相关试题推荐
Readthearticlebelowaboutmortgageadviser.ChoosethecorrectwordtofilleachgapfromA,B,CorDontheoppositepa
Readthistextaboutanbriefintroductionofadvertising.Choosethebestsentencefromtheoppositepagetofilleachoft
Readthearticlebelowabouthumanresourcesmanagement.Foreachquestion(31-40),writeonewordinCAPITALLETTERSonyour
Readthearticlebelowabouthumanresourcesmanagement.Foreachquestion(31-40),writeonewordinCAPITALLETTERSonyour
Readthearticlebelowaboutcompanystructure.ChoosethecorrectwordorwordstofilleachgapfromA,B,CorDontheo
Readthearticlebelowaboutcompanystructure.ChoosethecorrectwordorwordstofilleachgapfromA,B,CorDontheo
Lookatthestatementsbelowandatthedefinitionsoffivefrequently-talkedtermsinmostrecentyears,whichhavereflectedt
Readthearticlebelowaboutlanguagelearningforsmallbusinesses.Foreachquestion(31-40),writeonewordinCAPITALLET
DearSir:I’mgratefulfortheopportunitytoworkforyouandIenjoyofdoingso.【S1】______Ihopeyou’llagree
DearSir:I’mgratefulfortheopportunitytoworkforyouandIenjoyofdoingso.【S1】______Ihopeyou’llagree
随机试题
脊休克产生的原因是()
尿的浓缩过程主要发生在()
Forthispart,youaregiven25minutestowriteacompositiononthetopicTheWaytoSuccess.Youshouldwritenolessthan12
伴有粒层增厚且透明角质颗粒异常明显的是
决定血浆PH(值)最重要的缓冲对是
热平衡法是通过热平衡测定湿蒸汽的(),与同温度下的干饱和蒸汽比较,以确定蒸汽的(),从而计算出蒸汽的()。
【背景资料】某机械设备安装工程项目,该工程的分包商在施工过程中,由于操作人员未按操作规程操作机械设备,发生了意外伤亡事故。伤亡事故发生后,项目承包商立即启动了‘‘安全生产事故应急救援预案”,总包和分包单位根据预案的组织分工立即开始了工作。【问题】伤
某公司2004年销售产品10万件,单价100元,单位变动成本为40元,固定成本总额为500万元,公司负债100万元,年利息率12%,并需每年支付优先股股利10万元,所得税率33%。要求:(1)计算2004年边际贡献;(2)计算2004年税息
有关生态系统中信息传递作用的说法,正确的是()
设.已知线性方程组Ax=b存在两个不同的解.求:(1)λ,a;(2)方程组Ax=b的通解.
最新回复
(
0
)