What is stated about the woman’s flight?

W: I just arrived on an international flight and I’m having trouble locating my baggage. My flight was SC733 from Santiago.
M: You’re waiting in the right place. Are you sure your bags aren’t here? Sometimes people get confused because they all look the same.
W: I’m sure. My bags have a very colorful design. I’ve been looking for them for half an hour now.
M: Maybe there was a mix up in Santiago. You should visit the service counter and give them a description of the bags. Hopefully, you’ll have them back within 48 hours.