2. 外语
  3. In recent years, Israeli consumers have grown more demanding as they’ve become wealthier and more worldly-wise. Foreign travel i

In recent years, Israeli consumers have grown more demanding as they’ve become wealthier and more worldly-wise. Foreign travel i

admin2011-02-28  20
问题    In recent years, Israeli consumers have grown more demanding as they’ve become wealthier and more worldly-wise. Foreign travel is a national passion; this summer alone, one in 10 citizens will go abroad. Exposed to higher standards of service elsewhere, Israelis are returning home expecting the same. American firms have also begun arriving in large numbers. Chains such as KFC, McDonald’s and Pizza Hut are setting a new standard of customer service, using strict employee training and constant monitoring to ensure the friendliness of frontline staff. Even the American habit of telling departing customers to" Have a nice day" has caught on all over Israel. "Nobody wakes up in the morning and says, ’Let’s be nicer,’ "says Itsik Cohen, director of a consulting firm. "Nothing happens without competition."
   Privatization ,or the threat of it, is a motivation as well. Monopolies(垄断者)that until recently have been free to take their customers for granted now fear what Michael Perry, a marketing professor, calls" the revengeful (报复的) consumer. "When the government opened up competition with Bezaq, the phone company, its international branch lost 40% of its market share, even while offering competitive rates. Says Perry, "People wanted revenge for all the years of bad service. "The electric company ,whose monopoly may be short-lived ,has suddenly mopped requiring users to wait half a day for a repairman. Now, appointments are scheduled to the half-hour. The graceless El A1 Airlines, which is already at auction(拍卖), has retrained its employees to emphasize service and is boasting about the results in an ad campaign with the slogan," You can feel the change in the air. "For the first time, praise outnumbers complaints on customer survey sheets.
It may be inferred from the passage that ______.
选项 A、customer service in Israel is now improving
B、wealthy Israeli customers are hard to please
C、the tourist industry has brought chain stores to Israel
D、israeli customers prefer foreign products to domestic ones
答案A
解析 由文意可知，出于竞争的压力和市场份额争夺战的需要，商家越来越重视顾客的满意度，不断提升服务质量。
转载请注明原文地址:https://kaotiyun.com/show/6Dtd777K
本试题收录于： 公共英语三级笔试题库公共英语（PETS）分类
0

公共英语三级笔试

公共英语（PETS）

相关试题推荐
随机试题
最新回复(0)