2. 外语
  3. It is argued that relating negotiation to communication skills and cultural knowledge is essential. However, negotiation is not

It is argued that relating negotiation to communication skills and cultural knowledge is essential. However, negotiation is not

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问题     It is argued that relating negotiation to communication skills and
cultural knowledge is essential. However, negotiation is not just a
single skill or even a group of skills. To be more exact, negotiation
is a process that takes place in particular context In terms of subject【M1】______
matter, the context is the culture of the parties involved and the degree
of formality determines the particular skills required in any specific【M2】______
negotiation situation. Some of these skills are common to all forms
of negotiation and others are specific to a particular context.【M3】______
    In a mono-cultural environment, the negotiation process is more
predictable and accurate, for the negotiators do not have to be
concerned by challenges of language or cultural differences.【M4】______
Furthermore, as an individual’s conduct during a negotiation is
affected by ethnic heritage and culture embedded attitudes and【M5】______
customs, individuals having the same cultural backgrounds tend to
display common patterns of thinking, feeling and reacting in line to【M6】______
their cultural heritage. There are more challenges in a cross-cultural
environment than a mono-cultural setting. Cross-cultural negotiations【M7】______
are negotiation where the negotiating parties belong to different
cultures and do not share the same ways of thinking, feeling and
behaving. The negotiation process is generally more complex
because it encompasses unconscious forces of the different
cultural normals that may undermine effective communication.【M8】______
    At the negotiation process, interpersonal communication is the【M9】______
key activity that takes place at the verbal, non-verbal, situational,
contextual level, and a total communication system can assist the
negotiator bridge the gap between utterance and the felt meaning.【M10】______
【M8】
选项
答案normals→norms
解析 词汇错误。normal作名词时是不可数名词，意为“常态；通常标准；一般水平”；而norm在表示“规范；行为标准”时常用复数形式，norms既符合语义也符合语法。
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