首页
外语
计算机
考研
公务员
职业资格
财经
工程
司法
医学
专升本
自考
实用职业技能
登录
外语
A、Two weeks. B、Less than two weeks. C、Two to three weeks. D、More than three weeks. C信息明示题。女士问要完成一项投诉调查需要多长时间。男士说About two to thr
A、Two weeks. B、Less than two weeks. C、Two to three weeks. D、More than three weeks. C信息明示题。女士问要完成一项投诉调查需要多长时间。男士说About two to thr
admin
2017-02-24
32
问题
W: Mr. Hiller. Is the number of complaints increasing or decreasing?
M: There was a slight decrease last year. The highest number of complaints was two years ago when we received 7,300.
W: Does the reduction mean that the quality of goods and services is improving?
M: I don’ t think so. It’ s probably due to poor economic situation. Most people are simply buying less.
W: Is there any change in the nature of the complaints?
M: Not really. People are still complaining about the same things.
W: What do they complain about most often?
M: Electrical appliances. Last year, we received 1,809 complaints about them—25 percent of all complaints. Then there are complaints about travel agencies, photographic and sound equipment, and clothing—in that order.
W: What sort of complaints do you get about travel agencies?
M: Oh, they include anything from air tickets to accommodation.
W: Are most of the complaints justified?
M: About 90 percent of the complaints about travel agencies are justified. In other areas, investigation of about 50 percent of the complaints reveals some kind of business illegal practice, but overall about 30 percent of the complaints are due to misunderstandings on the part of the consumer: The rest are too vague to be worth following up.
W: How long does it take you to complete an investigation of a complaint?
M: About two to three weeks for a proper investigation. We really need more staff.
W: Thank you. Mr. Hiller.
M: My pleasure.
Questions 8 to 11 are based on the conversation you have just heard.
8. Why did the number of complaints decrease last year according to the man?
9. What do customers often complain about most?
10. What does the man say about complaints about travel agency?
11. How long does it take the man to complete an investigation of a complaint?
选项
A、Two weeks.
B、Less than two weeks.
C、Two to three weeks.
D、More than three weeks.
答案
C
解析
信息明示题。女士问要完成一项投诉调查需要多长时间。男士说About two to three weeks for a proper investigation,即需要两到三周。故选C。听前浏览选项时可知本题的问题与时间相关,所以听到How long这个问句之后的内容应特别留意。
转载请注明原文地址:https://kaotiyun.com/show/6Vi7777K
0
大学英语四级
相关试题推荐
AlmostallstatesinAmericahaveastatefair.Theylastforone,twoorthreeweeks.TheIndianaStateFairisoneofthelarg
Reducingtheamountofsleepstudentsgetatnighthasadirect【B1】______theirperformanceatschoolduringtheday.According
A、Itwaswithdrawnfromtheshelfasabackissue.B、Itisnotavailableunlessithasbeenreserved.C、Ithasn’tbeenreturned
Rodwasalreadyanestablishedlabheadwhenhedecidedheneededtolearnmoreaboutcrystallography(结晶学).In1995hewentback
Veryfewpeoplecangetacollegedegreebefore11,butMichaelwasan【B1】______.Hestartedhighschoolwhenhewas5,finishin
在农业科技领域,中国正不断缩小与发达国家的差距,科技进步对中国农业的贡献率已由1949年的20%上升到现在的42%。农业科技部门在生物技术、高新技术、基础研究方面均取得较大进展,植物细胞培养及其应用研究处于世界先进地位。大豆杂交(hybridbeans)
HowtoSetupParentalControlsonaSmartphoneSaveyourkidsfromthedarksideoftheInternet.A)Kidsar
Britishairisfarcleanerthanitwasafewdecadesago.Fewerpeopleusecoal-burningstoves:oldindustrialplantshavebeen
Theonlysurvivorofashipwreckwaswasheduponasmall,uninhabitedisland.Heprayed【C1】______forGodtorescuehim,andeve
随机试题
某外资企业老板迈克准备将企业分为两家,遂聘请美国一家著名的会计师事务所对企业进行验资,其会计报表全部用美元计算,并在瑞士的一家银行开立了账户。则该企业的行为有哪些不符合中国法律?()
食物中毒按病因物质的不同可分类为
白某,38岁,肛周脓肿,医嘱青霉素过敏试验阴性后,肌内注射160万U青霉素。青霉素过敏试验液使用时才配制的目的是
酸性染料比色法中,水相的pH值过小,则
下列影像学检查中,()能更准确地评价各心腔大小变化及心瓣膜结构和功能。方便快捷地评估心功能和判断病因,是诊断心力衰竭最主要的仪器检查。
泡沫灭火系统地下式消火栓顶部与井盖底面的距离不大于()m,且不小于井盖半径,即方便消防人员操作,又避免井盖轧坏损坏消火栓。
以下事项中,需要聘请保荐机构保荐的有()。Ⅰ.首次公开发行股票并上市Ⅱ.上市公司非公开发行股票Ⅲ.上市公司发行分离交易可转换公司债券Ⅳ.上市公司公开发行公司债券
教学过程的特殊性表现在()。
Welivedforyearsinaperpetualstateoffear.
DemographyisthestatisticalstudyofhumanpopulationItcanbea-generalsciencethatcanbeappliedtoanykindofdynamicp
最新回复
(
0
)