首页
外语
计算机
考研
公务员
职业资格
财经
工程
司法
医学
专升本
自考
实用职业技能
登录
外语
From: CurtisGordon To: Sally Wright; Ben Lumis; Javier Sanchez; Kristina Stoikovic CC: Vladimir Olska Suject: CRT next week Hell
From: CurtisGordon To: Sally Wright; Ben Lumis; Javier Sanchez; Kristina Stoikovic CC: Vladimir Olska Suject: CRT next week Hell
admin
2012-04-26
28
问题
From: CurtisGordon
To: Sally Wright; Ben Lumis; Javier Sanchez; Kristina Stoikovic
CC: Vladimir Olska
Suject: CRT next week
Hello everyone,
This is a message for all department managers. After receiving numerous complaints from patients about the attitude of the staff over the past few months, I have decided to run a customer relations training workshop next week. I have hired a consultant, Vladimir Olska, who is an expert in client relations, to instruct these sessions. The workshop will run once a day from 10 am to 12 pm and will include the same content daily. In each session, employees will watch films and take part in role-play exercises. It is hoped that this measure will help to improve our level of customer service.
All clinical staff, including doctors, nurses, physiotherapists, psychologists, and counselors, are required to attend at least one of the sessions. Please make alterations to the work schedule for next week to ensure that the employees can meet this important obligation. If you have any questions or concerns, feel free to email or call me.
Thanks,
Curtis Gordon
CEO, Langford Hospital
From: Ben Lumis
TO: Curtis Gordon
Suject: Re: CRT next week
Dear Curtis,
I think the CRT workshop sounds like an excellent proposal. A lot of the problems we have with patients in the emergency department come as a result of poor customer service skills, and I’m sure my employees will benefit immensely from Mr. Olska’s advice.
However, the timing of the workshops concerns me. Next week, several members of my staff are going to Seattle for a conference on emergency medical management. This means that the remaining employees will have to work overtime to cover their absence. I do not think we can afford to send any clinical staff to this training event because we will urgently need them in the ED.
In light of this, would it be possible to reschedule the training for the following week? By then, we should have all our staff on board and it should be possible to balance the work roster.
Regards,
Ben Lumis
Head of the Emergency Department, Langford Hospital
What is mentioned about the workshops?
选项
A、They are mandatory for all hospital staff.
B、They will be outsourced to a consultant.
C、They will run 10 hours per day.
D、They will be filmed for later use.
答案
B
解析
转载请注明原文地址:https://kaotiyun.com/show/6nad777K
本试题收录于:
托业阅读题库托业(TOEIC)分类
0
托业阅读
托业(TOEIC)
相关试题推荐
WhatisthemotherbeardoingnowinMarch?She’ssleeping.Lastautumn,afterhavingeatenverywell,shemadeaden,coveri
NarberthLibraryoffersyoupleasurereadingandagreatnumberofinformationservices.TheLibrarywasbuiltin1921byamemb
Whenmengrowolder,theirhairoftenbeginstofallout.Whenhairbeginstofallout【C1】______oldage,itisimpossibletomak
Whenmengrowolder,theirhairoftenbeginstofallout.Whenhairbeginstofallout【C1】______oldage,itisimpossibletomak
Whattypeofindorsementisthefollowing?"PayJohnonhisdeliveryofdocumentsoftitletoHongKongBank.Signed:Wang"
Check,draw,rateofexchange,commission,endorse,subjectto,current,guaranted,participate,denominationsApersonwho
DirectorGaryRobertson’slatestfilm,"Frontiers,"centersonthe______ofayoungmanwhotraveledtotheAmericanWestinthe
DearMs.AmandaParker,Thankyouforyourinterestinattendingthe63rdannualSoutheastRegionalSalespersonConference,
From:RitaBoyleTo:JasonWrightDate:March15Subject:NewEmployeeTrainingHi,Jason.ThanksformeetingwithmelastFr
From:RitaBoyleTo:JasonWrightDate:March15Subject:NewEmployeeTrainingHi,Jason.ThanksformeetingwithmelastFr
随机试题
某公证处办公室设在某一幢公寓楼内,公民李某向该公证处申办提存公证,提存公证为l00万元人民币,验收完毕后,银行已经下班关门,公证处的会计遂将此提存物放入保险柜内。当夜,因住在楼内的其他房客不慎引发火灾,导致提存物灭失。问:这100万元人民币的损失应由谁来
A.维生素B6B.维生素PPC.叶酸D.泛酸参与氧化脱氨的维生素是
钾的主要生理作用是
输血时,过敏反应多发生于输血过程中,发生过敏反应的典型表现是
患儿女,1岁。多汗,睡眠不安,方颅及肋骨串珠,X线检查骨骺端临时钙化带消失,呈毛刷样,杯口状改变,骨骺软骨带明显增宽,骨密度减低。后遗症常常发生的年龄在
一风湿性心瓣膜病二尖瓣狭窄患者,出现阵发性呼吸困难,不能平卧伴发绀,咳粉红色泡沫痰。查体:BP150/80mmHg,听诊双肺布满干、湿哕音,心率140次/分,心律绝对不齐。以下哪些治疗是正确的?()
某企业为扩大产品销售,谋求市场竞争优势,打算在A地设销售代表处。根据企业财务预测:由于A地竞争对手众多,2017年将暂时亏损200万元,2018年A地将盈利300万元,假设2017年、2018年总部盈利均是600万元。公司高层正在考虑设立分公司形式还是子公
有结构问题的解决过程与无结构问题的解决过程相同,但各自的解决特点不同()。
信托投资公司
Highstreetshopsuseavarietyofmeanstoattractshoppers,suchasstrikingwindowdisplays,hugered"Sale"signsandspecia
最新回复
(
0
)