2. 外语
  3. • Read the memo below from the senior Regional Manager (Asia), Robert Cooker. • Complete the record card. • Write a word, phrase

• Read the memo below from the senior Regional Manager (Asia), Robert Cooker. • Complete the record card. • Write a word, phrase

admin2010-08-16  99
问题 • Read the memo below from the senior Regional Manager (Asia), Robert Cooker.
• Complete the record card.
• Write a word, phrase or number in spaces 41-45 on your Answer Sheet.
B&Z
                                           From the Desk of Robert Cooker
     The final thing is a complaint I got when I was in the Hong Kong branch on 11th August. I know it was important because the woman actually complained to me directly on the day it happened. I was in the office and she found out somehow where I was and insisted on speaking to me personally. Apparently she’d come into the London office to talk to Kate Water — she was our Marketing Consultant there — but was treated very impolitely. So the woman, Cindy Green, found me and told me what had happened and asked me to deal with it. Water had insulted her and virtually told her to take her business elsewhere.
     I dealt with it because I was on the spot. I told Miss Water to come and see me at 2:30 in the manager’s office. I was still waiting at 3:00. She eventually turned up and offered no apology. She seemed quiet proud of being impolite to the customer and me and then fell over. I could smell alcohol and she happily told me that she’d two bottles of wine at lunch time. So, the fact that she was drunk during working hours was the final straw. I had no alternative but to sack her then and there. I asked the local manager to send our apologies to Ms Green and to send her a gift. I hope that is the end of the matter and it should convince them not to employ any more ex-geography teachers in Hong Kong.
                            Robert Cooker
Complaint Record
Date complaint received:                                (41) ______
The person who the complaint is about:                  (42) ______
Branch:                                                 (43) ______
Position:                                               (44) ______
Date of action complained about:                        (45) ______
Place of action complained of:                          London office
选项
答案11th August
解析
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