首页
外语
计算机
考研
公务员
职业资格
财经
工程
司法
医学
专升本
自考
实用职业技能
登录
外语
What is lacking in North America’s retail industry?
What is lacking in North America’s retail industry?
admin
2014-06-20
53
问题
What is lacking in North America’s retail industry?
W: Canadians love to shop. Yet there seems to be a growing gap between what consumers are looking for and what the retailers are delivering. How are Canadian retailers meeting consumers’ expectations?
M: Recent surveys show that consumers are somewhat disappointed with retail offerings in North America not just in Canada. There is too much sameness in product offering and shopping experience. The new customer who is 25 or younger has grown up with a laptop at school, high speed internet and gaming. They expect to be able to seamlessly shop multichannel in store, on the web, over the phone. Right now, those channels are really isolated. They are not connected as well as they could be. Some retailers are rising to the challenge and some are being left behind.
W: If a retailer is following behind, what’s the first thing it should do to catch up?
M: Sort out what type of retailer to be. Retailers have two options in the market place, either they have to be extremely efficient and focus on price or they have to offer a fantastic customer experience that specialized to the customers’ needs. The middle is no place to be.
W: Customers get frustrated when they revisit a store and nobody knows them. How can they get more recognition?
M: There is a new way of retail programs that emphasize customers’ centrici-ty. That’s where you, as a consumer, provide your personal profile to a retailer, and they use it to help you. At a clothing store, for instance, a sales person would access your whole purchase history and color preferences on a hand held device. Your experience builds on your previous purchase. Consumers want more personalized help. They want to know they are buying exactly what they need. Is this the freshest product? Is it the most current fashion? More and more building loyalty has less to do with giving out rewards and more to do with the experience.
选项
A、Customer-centered.
B、Reward-motivating.
C、Customer data-collecting.
D、Loyalty-building.
答案
A
解析
转载请注明原文地址:https://kaotiyun.com/show/7rXd777K
本试题收录于:
公共英语五级笔试题库公共英语(PETS)分类
0
公共英语五级笔试
公共英语(PETS)
相关试题推荐
______huntanimalsbydrivingthemintofallingoffthecliffs?______joinedtheirlodgingplaces?
Chinahasmadegreatachievementsoverthepasttwodecadesinitslegalconstruction,saidarecentarticleinChinaDaily.
Dolphinsarenottheonlyanimals(31)humansthatusesoundsinanapparentlyintelligentmanner.Whalesalsouseacomplexsys
TherecentsocialandeconomicchangesintheU.S.havegreatimpactonalltheAmericanhousingsystem.
TherecentsocialandeconomicchangesintheU.S.havegreatimpactonalltheAmericanhousingsystem.
Itissuggestedthatthewordmodernis______today.Ourawarenessofchangeisdifferentfromthatofourpredecessorsbecaus
Wheredidtuliporiginally,grow?
Forthispart,youareallowed40minutestowriteacompositiononJobProblemsforGraduates.Studythefollowingchartscaref
Answerquestionsbyreferringtothecommentson3differenttypesofmusicinthefollowingmagazinearticle.A=Country&F
InJulyof1994,anastoundingseriesofeventstook(31).Theworldanxiouslywatchedas,everyfewhours,ahurtlingchunkof
随机试题
与小脑浦肯野细胞形成突触连接的是()
“井底之蛙”这个成语来源于()。
A、handkerchiefB、honourC、honestD、exhibitionA该题测试辅音字母h的读音。选项B、C、D中h不发音;选项A中h发[h]音。
依据《全国生态环境保护纲要》,在生物物种资源开发利用的生态环境保护工作中禁止()濒危野生动植物。
()是对现场状态的动态控制,在巡检中发现问题及时解决,将危险隐患消除在萌芽状态。
某公司进口一批货物,价格条件为FOB洛杉矶US$10000,已知运费为100美元,保险费率为3‰,进口关税税率为10%,增值税税率为17%,海关填发税款缴纳证当日人民币对美元的买卖中间价为100美元=820元人民币。该批货物的关税税额及增值税税额是(
对成本费用、销售数量、利润三者之间变量关系的内在规律所进行的分析,是()。
3(1)班有5名同学被选中去观看市中小学文艺会演,主办方预留一排6个座位(一排只有6个座位)给这5名同学和1位带队教师,现需要带队教师安排座位,要求教师要坐在一边,以方便进出,5名学生中甲和乙要坐在一起,丙和丁不能坐在一起,则可能的座位排法有______
想法或假说的产生,来源于研究者_________的思想,用来解释事物的成因,寻找或构造相关的_________,以便揭示所观察到的事实的真相。因而,假说完全有可能是_________的。知道这一点,养成产生想法时保留判断的习惯就非常重要。填入划横
Youhavebeeninvitedtotakepartinaspeechbyyourfriend,Jerry.Unfortunately,youcannotaccepttheinvitation.Writehim
最新回复
(
0
)