首页
外语
计算机
考研
公务员
职业资格
财经
工程
司法
医学
专升本
自考
实用职业技能
登录
外语
It was late in the afternoon, and I was putting the final touch on a piece of writing that I was feeling pretty good about. I wa
It was late in the afternoon, and I was putting the final touch on a piece of writing that I was feeling pretty good about. I wa
admin
2011-02-16
24
问题
It was late in the afternoon, and I was putting the final touch on a piece of writing that I was feeling pretty good about. I wanted to save it, but my cursor had frozen. I tried to shut the computer down, and it seized up altogether. Unsure of what else to do, I yanked(用力猛拉)the battery out.
Unfortunately, Windows had been in the midst of a delicate and crucial undertaking. The next morning, when I turned my computer back on, it informed me that a file had been corrupted and Windows would not load. Then, it offered to repair itself by using the Windows Setup CD.
I opened the special drawer where I keep CDs, but no Windows CD in there. I was forced to call the computer company’ s Global Support Centre. My call was answered by a woman in some unnamed, far-off land. I find it annoying to make small talk with someone when I don’t know what continent they’ re standing on. Suppose I were to comment on the beautiful weather we’ve been having when there was a monsoon at the other end of die phone? So I got right to the point
"My computer is telling me a file is corrupted and it wants to fix itself, but I don’t have the Windows Setup CD. "
"So you’re having a problem with your Windows Setup CD. " She has apparently been dozing and, having come to just as the sentence ended, was attempting to cover for her inattention.
It quickly became clear that the woman was not a computer technician. Her job was to serve as a gatekeeper, a human shield for the technicians. Her sole duty, as far as I could tell, was to raise global stress levels.
To make me disappear, the woman gave me the phone number for Windows’ creator, Microsoft. This is like giving someone the phone number for, I don’t know, North America. Besides, the CD worked; I just didn’t have it. No matter how many times I repeated my story, we came back to the same place. She was calm and resolutely polite.
When my voice hit a certain decibel(分贝), I was passed along, like a hot, irritable potato, to a technician.
"You don’t have the Windows Setup CD, ma’ am, because you don’t need it, " he explained cheerfully.
"Windows came preinstalled on your computer!"
"But I do need it
" Yes, but you don’t have it. " We went on like this for a while. Finally, he offered to walk me through the use of a different CD, one that would erase my entire system. " Of course, you’ d lose all your e-mail, your documents , your photos. " It was like offering to drop a safe on my head to cure my headache. " You might be able to recover them, but it would be expensive. " He sounded delighted. "And it’ s not covered by the warranty(产品保证 书)!" The safe began to seem like a good idea, provided it was full.
I hung up the phone and drove my computer to a small, friendly repair place I’ d heard about. A smart, helpful man dug out a Windows CD and told me it wouldn’t be a problem. An hour later, he called to let me know it was ready. I thanked him, and we chatted about the weather, which was the same outside my window as it was outside his.
Which of the following is the author’ s opinion about the woman at the Global Support Centre?
选项
A、She sounded helpful and knowledgeable.
B、She was there to make callers frustrated.
C、She was able to solve her computer problem.
D、She was quick to pass her along to a technician.
答案
B
解析
此题是有关作者态度的问题。由第5、6段可以看出女客服的回答两人很不满,很沮丧。所以本题应选B。
转载请注明原文地址:https://kaotiyun.com/show/7zXd777K
本试题收录于:
公共英语五级笔试题库公共英语(PETS)分类
0
公共英语五级笔试
公共英语(PETS)
相关试题推荐
TheValueofMotherhoodInshoppingmalls,theassistantstrytopushyouintobuying"agifttothankherforherunselfish
InflationBusinessandgovernmentleadersalsoconsidertheinflationratetobeanimportantgeneralindicator.Inflationi
InflationBusinessandgovernmentleadersalsoconsidertheinflationratetobeanimportantgeneralindicator.Inflationi
Hehadanincreasinglyuneasyfeelingabouthisanswertothequestion.
PrettyGoodWhenSpanishfootballclubBarcelonapaidUS$35millionforRonaldinholastsummer,theyweren’tbuyingaprett
PrettyGoodWhenSpanishfootballclubBarcelonapaidUS$35millionforRonaldinholastsummer,theyweren’tbuyingaprett
CellPhones:HangUporKeepTalking?Millionsofpeopleareusingcellphonestoday.Inmanyplacesitisactuallyconsider
CombatingFinancialCybercrimeThereisagrowingfinancialandeconomicthreat,athreattoallcountries,posedbyinterna
CombatingFinancialCybercrimeThereisagrowingfinancialandeconomicthreat,athreattoallcountries,posedbyinterna
GoingHerOwnWayWhenshewastwelve,Mariamadeherfirstimportantdecisionaboutthecourseofherlife.Shedecidedtha
随机试题
肥大心肌细胞表面积相对减少的主要危害是
患者女性,41岁。诊断为“溃疡性结肠炎”收住院,每天腹泻5~6次,有少量脓血便,对此类患者饮食护理应注意
A.肋脊角压痛、叩痛B.尿频、尿急、尿痛C.蛋白尿D.全身感染性症状E.高血压及氮质血症
A.白底绿字B.白底红字C.绿底白字D.红底白字E.黑底白字医疗用毒性药品的标签应为
中小投资者由于资金量小,一般无法购买数量众多的股票分散投资风险。基金通常会购买几十种甚至上百种股票,可以用其他股票价格上涨产生的盈利来弥补某些股票价格下跌的风险。这属于证券投资基金的()特点。
按我国企业会计准则规定,下列项目中不应确认为收入的有()。
导游服务属于有形产品范畴,有形产品具有很强的标志作用。()
单位组织慈善捐款.有同事在慈善捐款上写着“请尊重我的善心善款”o如果你负责此次捐款活动,应该怎么办?
行政成本是指政府为了社会的公共管理和为公众提供公共服务付出的代价,包括直接行政成本和间接行政成本。下列没有涉及行政成本的一项是()。
Youwillhearfivedifferentpeopletalkingaboutameetingtheyhavejustattended.Foreachextracttherearetwotasks.F
最新回复
(
0
)