首页
外语
计算机
考研
公务员
职业资格
财经
工程
司法
医学
专升本
自考
实用职业技能
登录
外语
The company is most worried about how ______ . When dealing with enquiries, staff usually ______ .
The company is most worried about how ______ . When dealing with enquiries, staff usually ______ .
admin
2010-08-20
99
问题
The company is most worried about how ______ .
When dealing with enquiries, staff usually ______ .
So, if everyone is here, I’ll make a start. Now, as you might know, a few months ago we asked some consultants to take a look at the way we answer the telephone across the group. They telephoned our offices and made enquiries as customers normally would. They recorded information such as how quickly the call was answered, how friendly people were and how efficiently they dealt with the enquiry.
So, I’ll begin with what they found out. Right now, first of all, they found out that on average we answer the phone after four rings, which isn’t bad, but we can still improve on it. Secondly, friendliness. Now, although some offices scored as high as 8 out of 10 for friendliness, the consultants only gave the company as a whole 6 out of 10. Once more, this wasn’t as good as it should be. The consultants said that 7.5 is the minimum we should be aiming for throughout the group. And finally, efficiency. Now here, we did quite well. It seems that the people who normally answer the phone can either deal with enquiries themselves or put the caller through to the right person. However, there were one or two negative points which we still have to work on, such as always remembering to ask the caller’s name before putting them through. So, as you can see, we need to do a lot of work.
Going back to the first point, about the phone ringing four times, everyone will now be responsible for answering the phone after the third ring. This way there is no excuse for keeping a caller waiting. The point about friendliness, however, is the most important. People want to hear a cheerful voice when they call the company and feel good when they do business with us. So we’re going to choose some new hold music and the consultants have given us some good phrases to use on the phone. They’re on the handout I gave you at the beginning. Does everyone have copy? Right, good.
So, moving on to efficiency...
选项
A、know who to pass the caller on to.
B、can’t answer the caller’s questions.
C、have to take a message.
答案
A
解析
由"It seems that the people who wormally answer the phone can... to the right person."选A。
转载请注明原文地址:https://kaotiyun.com/show/86EO777K
本试题收录于:
BEC初级听力题库BEC商务英语分类
0
BEC初级听力
BEC商务英语
相关试题推荐
•Lookatthenotebelow.•Youwillhearawomancallingabouthouserenting.PhoneMe
•Youwillhearfiveshortrecordings.•Foreachrecording,decidewherethespeakeris.•Writeoneletter(A—H)nexttothenumb
•Lookatthenotebelow.•Youwillhearamantelephoningaboutsomeproblemswithanorder.MrMossfrom(9)Divisionrang.H
•Lookattheformbelow.•Youwillhearamanplacinganorderforsomeofficestationery.ORDERFORMOr
WhatdoesSophiesayabouttheNottinghamcentre’sproblems;?SophieproposesthattheNottinghamcentreshould
•Youwillhearfivepeoplesellingproducts.•Foreachrecording,decidewhatthespeakerisselling.•Writeoneletter(A-H)
Comparedwiththebigcompany,whatsideeffectscanasmalloneavoid?
A.fireanemployeeB.decreasepricesC.givefeedbackD.makeacomplaintE.inquiresomeinformationF.expand
A.fireanemployeeB.decreasepricesC.givefeedbackD.makeacomplaintE.inquiresomeinformationF.expand
Youwillhearashortmonologuetalkingaboutwhatlifewillbelikewhenpeoplegetolder.Foreachquestion(23-30),markonel
随机试题
关于SQL语言,下列说法错误的是()
坚持党的基本路线不动摇,关键是()
什么是艺术语言?
瘾疹的治法为( )
下列属于胃癌的癌前状态的是()
开展社区药学保健服务是应以维护病患者和公众的健康利益为最高行为准则的是
防火阀和排烟阀(排烟口)必须符合有关消防产品标准的规定,检查时应该对产品的合格证明文件、性能检测报告进行检查,检查数量为()。A.按批抽查10%,且不少于1件B.按批抽查10%,且不少于2件C.按批抽查10%,且不少于5件D.全部抽查
案例二:王先生为某单位员工,助理理财规划师通过分析王先生的财务状况,了解到王先生每月的收入大概为6000元,虽然当前收入一般,还款能力较弱,但由于职业前景较好,预计未来收入会逐渐增加。王先生目前通过个人住房商业性贷款购买了一套住房,贷款总额为40万期限为1
Thehappieryouare,thebetter,right?Notnecessarily.Studiesshowthatthereisadarkersidetofeelinggoodandthatthe【C
有以下程序:#includeintfun(inta[],intn,intx){int*p=a;while(p
最新回复
(
0
)