首页
外语
计算机
考研
公务员
职业资格
财经
工程
司法
医学
专升本
自考
实用职业技能
登录
专升本
Millions of people pass through the gates of Disney’s entertainment parks in California, Florida and Japan each year. What makes
Millions of people pass through the gates of Disney’s entertainment parks in California, Florida and Japan each year. What makes
admin
2011-02-17
78
问题
Millions of people pass through the gates of Disney’s entertainment parks in California, Florida and Japan each year. What makes these places an almost an universal attention? What makes foreign kings and queens and other important people want to visit these Disney parks?
One reason is the way they are treated once they get there. The people at Disney go out of their way to serve their "guests", as they prefer to call them, and to see that they enjoy themselves.
All new employees, from vice-presidents to part-time workers, begin their employment by attending Disney University and taking the general training. Here, they learn about the company’s history, how it is managed and why it is successful. They are shown how each department relates to the whole. All employees are shown how important their parts are in making the park a success.
After passing the general training, the employees go on to more specialized training for their specific jobs. No detail is missed. A simple job like taking tickets requires four eight-hour days of training. When one ticket taker was asked why it took so much training for such a simple and ordinary job, he replied, "what happens if someone wants to know where the restrooms are, when the parade starts or what bus to take back to the campground? We need to know the answer or where to get them quickly. Our constant aim is to help our guests enjoy the party."
Even Disney managers get involved in the daily management of the park. Every year, the managers leave their desks and business suits and put on special service clothes. For a full week, the bosses sell hotdogs or ice cream, take tickets or drive the monorail, and take up any of the 100 jobs that make the entertainment park come alive. The managers agree that this week helps them to see the company’s goals more clearly.
All these efforts to serve the public well have made Walt Disney Productions famous. Disney is considered by many as the best mass service provider in America or the world. As one long-time business observer once said, "how Disney treats people, communicates with them, rewards them, is in my view the very reason fir his fifty years of success… I have watched, very carefully and with great respect and admiration the theory and practice of selling satisfaction and serving millions of people on a daily basis successfully. It is what Disney does best.
This passage is mainly about ______.
选项
A、hoe Disney employees are trained
B、the history and traditions of the Disney enterprises
C、why Disney enterprises make a lot of money
D、the importance Disney places on serving people well
答案
D
解析
转载请注明原文地址:https://kaotiyun.com/show/8WGC777K
本试题收录于:
英语题库普高专升本分类
0
英语
普高专升本
相关试题推荐
设某厂生产某种产品x个单位时,其销售收益为R(x)=.求使总利润达到最大的产量x.
计算由四个平面x=0,y=0,x=1,y=1所围成的柱体被平面z=0及x+y+z=1截得的立体的体积.
About70millionAmericansaretryingtoloseweight.Thatisalmost1outofevery3peopleintheUnitedStates.Somepeopleg
Themanagementoflogistical(物流的)operationisaboutmovementandstorageofmaterialsandfinishedproducts.Logisticaloperat
Mr.Smithwouldjustratherwe______now,butwemustgotowork.
Thestudentwasjustaboutto______thequestion,whensuddenlyhefoundtheanswer.
Twowomenweresittinginadoctor’swaitingroom."Whatareyouinhere______?"askedone.
Awomanwassitting【C1】______thebenchinfrontofherCaliforniahomeand【C2】______asandwichwhenshenoticedaseagull.Theb
IamsorryImissed_____youwhileinBeijing.
Formanyyears,scientistscouldn’tfigureouthowatomsandmolecules(分子)ontheEarthcombinedtomakelivingthings.Plants,f
随机试题
下列部位是使用可摘局部义齿最容易造成疼痛的部位,但不包括
患儿,6岁。面色少华,形体偏瘦,不思饮食,伴嗳气泛恶,胸闷脘痞,大便不畅,偶然多食则脘腹胀满,舌苔白腻,脉细缓。治疗应首选
电压互感器按原理分为电磁感应式和_________。
房产权属所有人对其所有的房产依法享有的权利有()。
现金使用限额一般按照单位()天日常零星开支所需确定。
期货业协会负责期货从业人员资格的认定、管理以及撤销工作。()
我国基金监管的具体目标包括()。
两人轮流报数,每次只能报1或2,把两人报的所有数加起来,谁报数后和是10,谁就获胜,如果你先报数,为了确保获胜,你第一次应报1.()
我国《公务员法》规定,公务员存在()的情形时,不得辞退。
InthefirstepisodeofSixFeetUnder,apopularAmericantelevisionshowairedearlierthisdecade,alargecorporationtries
最新回复
(
0
)