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  3. Helping someone in a crisis is like a journey. You will be inevitably faced with unknown territory. However experienced you are,

Helping someone in a crisis is like a journey. You will be inevitably faced with unknown territory. However experienced you are,

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问题     Helping someone in a crisis is like a journey. You will be inevitably faced with unknown territory. However experienced you are, each time you help someone through a crisis you will find you are traveling a new path. There are very many different routes to a constructive resolution of the crisis. Equally, there are numerous ways of getting lost. What you need is a map that will help you orientate yourself so that you help the person move in the right direction. In order to act as a guide on this journey, you need a general understanding of the psychology of crisis, knowledge of the "natural history" of crisis, from onset to resolution. You need to understand the psychology of coping and how people seek and receive help. You need a means of recognizing where the person is on the journey towards resolving the crisis because the one you are trying to help will not have an objective view. When you have this mental map, you can safely use discretion about what to do in a specific situation. You will be able to choose how best to intervene and can also pass your knowledge on, either to the crisis victim or to others who are trying to help.
    Professional help should go hand in hand with the person’s own resources. The skilled helper is not necessarily the one who "takes over" and organizes everything. There may be times when the crisis victim does not require that level of dependency, but these are very rare. The priority is to help others to help themselves, and here are many good reasons for this. The professional worker is a very small part of the person’s social milieu, has only a limited amount of time available and should not usurp the role of a parent, a spouse or even a friend. It is very easy for professional help to "disable" people by "making" them feel childlike and helpless rather than "enable" them to use their own internal resources and the resources of their social environment.
    Finally, a mental map and a desire that people should be treated as resourceful adults are not enough by themselves. Without empathy, they could even be damaging. Empathy is not the same as sympathy; indeed, feeling sorry for people is not in itself a good basis for helping them. Empathy is a capacity to feel something of what the other person is feeling, to look at the world through their eyes. What is the best way to achieve a deeper empathy with the people you are hoping to help? The basis of empathy is a form of identification with the other person. This identification stems from common humanity, an awareness (in the words of Roman writer Terence) that "nothing human is alien to me".
    Empathic "knowing" is different from objective detached "knowing about". You can know a lot about a person without knowing them at all. You can know a great deal about "crisis intervention" of "crisis theory" without knowing crisis from the inside. The only way to develop empathy is to go beyond the labels "professional" and "client" in one’s own mind and to understand the human suffering within oneself. When this empathy is combined with the objectivity of the internal map and the genuine desire to foster independence, one creates a powerful force for good.
A mental map is very important to you who are trying to help someone in a crisis because it may________.
选项 A、enable you to decide what to do in a certain situation
B、help you move freely in any unknown are
C、increase your understanding of the human feeling
D、make it possible for you to be familiar with different routes
答案A
解析 细节题。从第一段倒数第二句“When you have this mental map。you can safely use discretion about what to do in a specific situation”可知，在有了mental map之后，你才能谨慎地判断在特定情况下该怎么做。而mental map是指该句之前排比的“you need…”的内容。故本题正确答案为A。
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