What problem does the speaker report?

Hello. I’m leaving this message for John Potter in Technical Support. This is Joey Woods from Personnel. I’m calling because the copy machine on our floor isn’t working again. The paper got jammed, and I couldn’t take it out. It happens to me all the time whenever I try to use it. I strongly recommend purchasing a new copier instead of repairing it again. Our team really needs a dependable copy machine. I want you to handle this issue as soon as possible. Please give me a call either on my mobile phone or office number. Thank you in advance.