•You will hear five short pieces. • For each piece decide which type of business each speaker is talking about. Write one letter

M: First of all we look at the target market, then we’d like to collect some information about the products before deciding on the best approach for the promotion. Our marketing and design teams are very experienced and they’ll be happy to discuss their ideas with you. We’d also give you any estimates free of charge before you decide which media to go for.

M: Would you like me to make an appointment for one of our staff to visit you? He’ll be able to advise you on the best type of equipment and software packages to suit your particular business. He can also talk to you about installation and he’ll take note of any restrictions in the office space and as part of our promotional campaign, the installation service is free of charge.