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  3. Interpersonal conflict typically involves a relationship that has a sequence of conditions and events tending toward aggressive

Interpersonal conflict typically involves a relationship that has a sequence of conditions and events tending toward aggressive

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问题      Interpersonal conflict typically involves a relationship that has a sequence of conditions and events tending toward aggressive behavior and disorder. However, conflict can also be viewed in terms of its background conditions, the feelings of the involved parties, their actual behavior, and the consequences of their behavior.
    Conflict is an organizational reality that is inherently neither good nor bad in and of itself. It can be destructive, but it can also play a productive role both within a person and between persons. Whereas most managers seek to reduce conflict because of its negative effect, some seek to use it for its positive effects on creativity, and motivation.
    There is no "one best way" for managing interpersonal conflict, either as an involved adversary or as a third party.  Rather, there are a number of strategies involving the external conditions, differing views, internal feelings, and outcomes. In addition, the relationships of the involved parties (for example, superiors and subordinates, etc. ) and their past histories as adversaries, allies, or relatively neutral third parties form another key factor. The relative power of the involved parties is another consideration in deciding whether to withdraw from the conflict, work toward controlling a conflict into a win/lose pattern, or smooth it over with friendly acts.
    Conflict as an involved participant is emotionally very different from conflict as a relatively objective third party. Indeed, as we will see, one strength of involving third parties lies in their potential to add an objective perspective to the feelings and behavior of the involved adversaries. In this reading, we view the management of conflict from the point of view of both the adversary and the outside third party who might be a boss, colleague, friend, or even subordinate. Each of these roles adds its own distinct strengths and weaknesses.
Why is a third party needed in settling a conflict?
选项 A、He knows the emotional changes of the adversaries.
B、He can help the two adversaries think about it more objectively.
C、He knows where to put strength in solving the problem.
D、He can control the two parties’ behavior.
答案B
解析 本题为事实细节题。在最后一段，作者指出卷入冲突的各方往往在情感上不像第三方那样客观。“Indeed，as we will see，one strength of involving third parties lies in their potential to add an  objective perspective to the feelings and behavior of the involved adversaries．”第三方能够从一个客观的视角看待卷入冲突的双方的情感和行为。
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