首页
外语
计算机
考研
公务员
职业资格
财经
工程
司法
医学
专升本
自考
实用职业技能
登录
外语
What is important when...? Offering an apology - Finding out the fault - Showing a positive attitude - -
What is important when...? Offering an apology - Finding out the fault - Showing a positive attitude - -
admin
2020-06-11
19
问题
What is important when...?
Offering an apology
- Finding out the fault
- Showing a positive attitude
-
-
选项
答案
To begin with, the priority of offering an apology is to find out the source of complaint. After a comprehensive investigation, you will know what incurs the complaint. And then making a decision on whether an apology is essential or not. Besides, your attitude determines your sincerity when offering an apology. The attitude we usually mention, including your way of speaking, facial expression, etc. , has an enormous effect on the customer’s injured heart. And wiping off the scar may retrieve the company’s image. Lastly, the relevant beneficial policies should not be ignored. Just saying sorry without any real reactions cannot prove your sincerity, just like the old proverb goes, " Actions speak louder than words." Therefore, you should take some real measures and make customers feel satisfied.
解析
本题需要发言的主题是“致歉”。根据已有的要点1“Finding out the fault找出错误所在”,可以联想到其原因是为了维护公司形象(maintain the company image)。根据已有的要点2“Showing apositive attitude显示出积极的态度”,可以联想到其作用是维持客户对品牌的忠诚度(keep the brandloyalty)。另外我们还可以补充一些回答的要点,例如,Solving the problems解决问题,这有助于表现出诚意(show your sincerity);再如,Giving beneficial policies给予优惠政策,可以想到其目的是要安抚目标客户(console the target clients)。
转载请注明原文地址:https://kaotiyun.com/show/9EzO777K
本试题收录于:
BEC中级口语题库BEC商务英语分类
0
BEC中级口语
BEC商务英语
相关试题推荐
•Youwillhearhowtogetreadyfortheannualdinneranddance.•Asyoulisten,forquestions1-12,completethenotes.using
TASKONE—RECEIVERS’INFORMATION•Forquestions13—17,matchtheextractswiththereceivers’information,listedA—H.•For
•YouwillhearpartofaninterviewbetweenaHumanResourcesManagerofacompanyandacandidate.•Foreachquestion23--30,m
•YouwillhearpartofaninterviewbetweenaHumanResourcesManagerofacompanyandacandidate.•Foreachquestion23--30,m
•YouwillhearthechairpersonoftheTechnologicalSocietymakinganannouncementattheendofameeting.•Asyoulisten,fill
•YouwillhearthechairpersonoftheTechnologicalSocietymakinganannouncementattheendofameeting.•Asyoulisten,fill
TASKONE--THEFEELINGOFTHESPEAKER•Forquestions13-17,matchtheextractswiththefeelings,listedA-H.•Foreachextract,
TheTechnologicalSocietyInternationalDepartmentCoursedates,feesandotherexpensesLocation:1BrimstonSquareFeeinclude
Youwillhearadiscussionbetweentwomanagers,KathyandDuncan,whoworkintheHumanResourcesdepartmentofacompany.For
Readthearticlebelowaboutemployeeparticipationandfamily-friendlyworking.Foreachquestion31—40,writeonewordinCAPI
随机试题
在市场准入范围和标准中,不属于中资商业银行行政许可事项的是()。
合成肌糖原的原料是
A.右上腹绞痛,伴压痛、黄疸、Murphy征阳性B.脐周围阵痛,伴有压痛,肠鸣亢进,有肠型C.上腹压痛,板样强直,肝浊音界消失D.上腹部胀痛伴有胃型及拍水声E.胸骨下持续性钝痛,腹部体征正常急性肠梗阻
孕妇24岁,G1P0,孕39周。入院前1天阴道大量流水,24小时后行缩宫素引产,第一产程5小时,第二产程10分钟,胎儿娩出后2分钟,患者突然寒战、呛咳、发绀及血压下降至80/60mmHg,阴道流血不止,立即交叉配血,进行抢救。本例产后出血的主要原因是
无饥饿感并且不要求进食的称为不思饮食甚至见食物或恶闻食味者为
以下关于信用评级,说法错误的是()。
设g(x)在点x=0连续,求f(x)=g(x)•sin2x在点x=0的导数.
(1)考生文件夹下有工程文件sjt3.vbp。窗体的设计界面、各控件初始属性设置及有关代码见窗体文件。程序运行时的功能是,当单击“选择课程”按钮时,如果在List1列表框中没有选中任何列表项,则程序跳出当前过程;如果在Liist1列表框中有一至多个列表项被
Writeanoteofabout50—60wordsbasedonthefollowingsituation;Lilyhasjustlostherlovelydog.Writeanotetocom
5WaystoJustEnjoyRetirement1.ThepurposeofthisspeechTohelpretireesfind【T1】inretirement【T1】______2.TravelA【T2】of
最新回复
(
0
)