Where does the woman probably come form?

M: Maria, I know you’ve arrived here only recently. Can you tell me if there is anything that has surprised you about British people?
W: People here are more serious than that in Spain. Spanish people are lazy but fun to be with. Also, before I came to England, people told me that the English are very polite. It is known internationally. But I don’t think it is true. Using words like please, thank you, sorry, and excuse me is one thing, but real politeness is more than that, I think.