首页
外语
计算机
考研
公务员
职业资格
财经
工程
司法
医学
专升本
自考
实用职业技能
登录
外语
Read the article below about doing business online. Choose the best word or phrase to fill each gap from A, B, C or D on the opp
Read the article below about doing business online. Choose the best word or phrase to fill each gap from A, B, C or D on the opp
admin
2013-05-18
43
问题
Read the article below about doing business online.
Choose the best word or phrase to fill each gap from A, B, C or D on the opposite page.
For each question(19-33), mark one letter(A, B, C or D)on your Answer Sheet.
There is an example at the beginning(0).
The Secret of Success for Online Businesses
The secret of success in electronic commerce(0)_B_in placing a new emphasis on a well-established area. That area is customer service, which is now the only point of(19)______between a business and the buying public.
There are a number of factors in a real-world shop that(20)______people’s perceptions of a business: these(21)______the location and the appearance of the premises, the quality and the pricing of the merchandise or services, and the behaviour of the staff.
However, if a company is trying to make a good impression with online customers, most of these factors do not(22)______a part. In the(23)______of these factors, the way customers are(24)______when they have a reason to call has a fundamental effect on a company’s ability to retain them as customers. Even more than regular telephone or in-person customers, web customers are impatient, easily frustrated and always conscious that they have other places where they can(25)______their business. Preventing them from doing that means meeting them on their own(26)______and providing them with what they want.
This necessity, in(27)______, means that companies that sell over the net must get back-end functions right. Imposing(28)______requirements on customers will not work; a business that(29)______on customers emailing for assistance instead of using the phone, for example, will lose repeat custom.
If the phone is used, it must be answered(30)______, and the staff should look for ways of helping even the most awkward customers(31)______, as is more usual, trying to find some(32)______to blame the customer for any problem.
An important, final point is that it is vital that all addresses, web links and phone numbers work properly and efficiently. This ought to(33)______without saying. Experience, however, shows that it does not.
选项
A、dense
B、rigid
C、deep
D、solid
答案
B
解析
转载请注明原文地址:https://kaotiyun.com/show/9joO777K
本试题收录于:
BEC中级阅读题库BEC商务英语分类
0
BEC中级阅读
BEC商务英语
相关试题推荐
Readthearticlebelowaboutstaffrecruitment.Foreachquestion(31-40),writeonewordinCAPITALLETTERSonyourAnswerS
Readthearticlebelowaboutstaffrecruitment.Foreachquestion(31-40),writeonewordinCAPITALLETTERSonyourAnswerS
Readthearticlebelowaboutstaffrecruitment.Foreachquestion(31-40),writeonewordinCAPITALLETTERSonyourAnswerS
Readthearticlebelowaboutstaffrecruitment.Foreachquestion(31-40),writeonewordinCAPITALLETTERSonyourAnswerS
Readthearticlebelowaboutstaffrecruitment.Foreachquestion(31-40),writeonewordinCAPITALLETTERSonyourAnswerS
Readthearticlebelowabouthowcapitalcontrolsandmonetarypolicyareimportantadoptableindevelopingcountries.Choos
Readthearticlebelowabouthowcapitalcontrolsandmonetarypolicyareimportantadoptableindevelopingcountries.Choos
Readthearticlebelowabouthowcapitalcontrolsandmonetarypolicyareimportantadoptableindevelopingcountries.Choos
Readthearticlebelowabouthowcapitalcontrolsandmonetarypolicyareimportantadoptableindevelopingcountries.Choos
随机试题
与企业紧密相联,直接影响企业营销能力的各种参与者,被称为()。
报刘一丈书。报:
某男性工人,接尘工龄21年,主诉轻度运动后即感呼吸困难,体温正常,无明显咳痰,诊断工期石棉肺半年。如进行肺通气功能检查,其特征性改变是
流行病学实验的主要用途没有
A、颈段脊柱B、胸段脊柱C、颈胸脊柱D、骶段脊柱E、腰段脊柱脊柱后凸多发生于
在综合布置地下管线产生矛盾时,关于避让原则,下列说法错误的是()。
现代物流职业道德建设应重点从()和行为规范两个层面来开展。
根据以下资料,回答下列问题。2011年1-9月,全国造船完工5101万载重吨,同比增长18.3%,9月当月完工786万载重吨,环比增长67.2%,新承接船舶订单规模2902万载重吨,同比下降42.8%,手持船舶订单规模16886万载重吨,同比下降
任何事物的发展都是一个螺旋上升的过程,只有坚持“一张蓝图抓到底”,以夸父逐日的_________、水滴石穿的_________,才能破解转型发展中的顽瘴痼疾。填入划横线部分最恰当的一项是:
从现在到2020年,是全面建成小康社会的决胜期,也是确保实现第一个百年目标、为第二个百年目标打好基础的关键阶段。面对各种严峻复杂的挑战,如期全面建成小康社会必须打好的攻坚战的首要战役是
最新回复
(
0
)