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  3. Not too long ago, an incident that happened at Walt Disney touched me greatly. A guest checking out of our Polynesian Village re

Not too long ago, an incident that happened at Walt Disney touched me greatly. A guest checking out of our Polynesian Village re

admin2011-07-31  31
问题     Not too long ago, an incident that happened at Walt Disney touched me greatly. A guest checking out of our Polynesian Village resort(度假胜地) at Walt Disney was asked how she【21】her visit. She told the front-desk clerk she had had a (n)【22】vacation, but was heartbroken about【23】several rolls of Kodak color film she had not yet developed. At that moment she was particularly【24】over the loss of the pictures she had shot at our Polynesian Luau, as this was a memory she especially treasured.
    Now, please understand that we have no written service rules【25】lost photos in the park.【26】,the clerk at the front desk【27】Disney’s idea of caring for our guests. She asked the woman to leave her a couple rolls of【28】film, promising she would take care of the rest of our show at Polynesian Luau. Two weeks later the guest received a【29】at her home. In it were photos of all the actors of our show,【30】signed by each performer. There were also【31】of the public procession (游行队伍)and fireworks in the park, taken by the front-desk clerk in her own【32】after work. I happened to know this【33】because this guest wrote us a letter. She said that never in her life had she received such good service from any business.
    Excellent【34】does not come from policy (政策) handbooks. It comes from people who【35】—and from a culture that encourages and models that attitude.
选项 A、Excitedly
B、Fortunately
C、Therefore
D、Quietly
答案B
解析 虽然迪斯尼没有有关丢失胶卷的赔偿规定，从下文我们可以得知前台服务员给了那个客人额外的服务。据此，应选定B选项Fortunately，那个顾客是非常幸运的。A选项Excitedly的意思是“兴奋地”，C选项Therefore的意思是“因此”，D选项Quietly的意思足“轻声地”，在此都不能反映上下文的逻辑关系。
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