2. 外语
  3. Directions: For this part, you are allowed 30 minutes to write a complaint letter to the customer service department of the comp

Directions: For this part, you are allowed 30 minutes to write a complaint letter to the customer service department of the comp

admin2010-06-11  39
问题 Directions: For this part, you are allowed 30 minutes to write a complaint letter to the customer service department of the company’s head office. You bought a laptop a few days ago from a big computer chain store, but the laptop stopped working. When you took it back to the store, they refused to deal with the problem. You should write at least 150 words following the outline given below.
   1. 计算机出现了什么问题。
   2．与店方交涉的经过。
   3．你希望公司的客户服务部门能尽快帮助解决问题。
选项
答案Dear Sir or Madam, I recently bought a Sony 452 laptop computer at Henley branch. However, within a few days, I began to experience problems with it. The main problems were that a few of the programs installed on it ceased to function and that the laptop refused to read any discs, even though these discs arc accepted by both my desktop computer and my friend’s Toshiba 2000. When I returned to the shop to claim a refund under the terms of the warranty provided by your company, I was informed that I was not entitled as the warranty card was invalid. The reason why the warranty card is invalid was not explained to me. When I asked for an explanation, the staff refused to give me one. Whilst the staff were not rude as such, they were rather abrupt. As a result, I am writing to you in order to sort the situation out. I believe the warranty card to be complete and valid. I enclose a photocopy for you to check. I would like to arrange for my faulty laptop to be exchanged or for my money to be refunded. Please contact me when you have looked into the matter. Yours faithfully, Jacky Shao
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