首页
外语
计算机
考研
公务员
职业资格
财经
工程
司法
医学
专升本
自考
实用职业技能
登录
外语
A、They want to demonstrate their commitment. B、They think all the customers love this idea. C、They want to follow other stores.
A、They want to demonstrate their commitment. B、They think all the customers love this idea. C、They want to follow other stores.
admin
2021-07-23
90
问题
Here is a question for you. The customer is always right. Right? Well, there was a time not so long ago when many businesses believed it, or at least claimed to believe it. The slogan is associated with the defunct Chicago-based department store Marshall Field’s, but many mid-20th century corporations embraced it, on the surface. It’s also been used—and abused— by customers and businesses the world over. Businesses invoke it to demonstrate their commitment to customer service, even when they don’t mean it; customers leverage it to get their way, even when they don’t deserve it. Is the customer always right? Here are some situations when they answer “yes”:First, when it costs nothing to let you have your way. Often, good service costs a company absolutely nothing. It’s a smile, a “thank you”— and when something goes wrong, an “I’m sorry.” A genuine apology is totally free and can go a long way towards making up for a bad customer experience. When an argument is easily resolved with an apology (even when the customer is wrong) then why can’t the customer be right? Second, when the law is on your side. Companies often confuse their own policy with the law, and vice versa. For example:The law says that if a company doesn’t provide the service you paid for, it’s in breach of contract. That supersedes any company policy regarding refunds or replacements. You don’t have to be a lawyer to know that if you didn’t get what you paid for, you deserve a full refund. Third, when a company is obviously negligent. If the widget you bought breaks down or a company’s product falls woefully short of its promises, there’s no argument. You’re right, and you’re owed a refund or replacement. Again, companies hide behind contractual fine print, saying it’s not their “policy” to let you return the product, or they charge you a confiscatory “restocking” fee. But that assumes their product was what it was supposed to be. Fourth, when a company can’t afford to lose your business. Right or wrong, if you’re the customer and you threaten to take your business elsewhere, it doesn’t matter—you are right. But only if the company has determined that you’re not worth losing. Unfortunately, many companies fail to make that determination and let you take your business to a competitor, which may be just as well.
20. Why do businesses invoke the slogan “the customer is always right”?
21. What can we do if we don’t get what we paid for?
22. What would most companies do if you threaten to take your business elsewhere?
选项
A、They want to demonstrate their commitment.
B、They think all the customers love this idea.
C、They want to follow other stores.
D、They pretend to be considerate.
答案
A
解析
转载请注明原文地址:https://kaotiyun.com/show/AeJ7777K
0
大学英语六级
相关试题推荐
A、Collectmoneyandhelpnewusers.B、Maintaintheautomatedsystem.C、Stayalerttoanyemergency.D、Walkaroundandguardagai
A、Itdisturbsthelocalpeoplewithnoises.B、Itcausesthedamageonthepavement.C、Itstopspeopleandcarsmovingfreely.D、
A、Itmeanstorecordthemainpoints.B、Itmeanstorecordwhatisimportantforstudents.C、Itmeanstorecordsomethingexactl
A、Whencommonpeoplegetinvolved,getengagedandcometogethertodemandit.B、Whencommonpeopleknowhowtolearnfromother
TrustMe,I’maRobot[A]Withrobotsnowemergingfromtheirindustrialcagesandmovingintohomesandworkplaces,roboticists
HowtoDuckCabinFeversandOtherAchesonaPlane?[A]Onthefirstlegofthisseason’sholidaytraveltour,Ihadthedelight
A、Lessthan68%.B、About50%.C、Over70%D、Around45%C短文从一开头就提到,食品生产商很关注食品标签上的内容,因为有超过于70%的消费者购买食品前会读食品上的标签。
Wikipedia’sTrembling[A]Wikipediaisdying!Wikipediaisdying!That’sthelinerepeatedbythemediaeverysixmonthsorsosi
A、Englishshouldnotbeusedasthefirstlanguageintheworld.B、LearningEnglishcanhelpchildrendeveloptheirpotential.C
A、Theguaranteedqualityofitsgoods.B、Thehugevolumeofitsannualsales.C、Theserviceitprovidestoitscustomers.D、The
随机试题
对人有敌意的是谦虚的是
根据《房屋建筑工程和市政基础设施工程实行见证取样和送检的规定》,下列试块、试件和材料必须实施见证取样和送检的是()。
一个单位只能在一家金融机构开设一个基本存款账户,一般存款账户不得办理现金支付。()
国债回购交易实质是一种以()为抵押拆借资金的信用行为。
光纤通信是以光波作为信息载体,以光纤作为传输媒介的一种通信方式。从原理上看,构成光纤通信的基本物质要素是()。
领队对游客机票进行检查时,应重点检查()等内容。
关于雌激素的生理作用,哪些是正确的()。
定义部门关系模式:部门(部门号,部门名:部门成员;部门总经理),使它不满足第一范式的属性是
Solvingaproblemcanbebrokendownintoseveralsteps.First,theproblemmustbeidentifiedcorrectly.Psychologistsrefer【C1
A、TheGreenRevolution.B、TheUnitedNationsFoodandAgricultureOrganization.C、TheMillenniumSeedBankPartnership.D、TheMo
最新回复
(
0
)