首页
外语
计算机
考研
公务员
职业资格
财经
工程
司法
医学
专升本
自考
实用职业技能
登录
外语
A、They want to demonstrate their commitment. B、They think all the customers love this idea. C、They want to follow other stores.
A、They want to demonstrate their commitment. B、They think all the customers love this idea. C、They want to follow other stores.
admin
2021-07-23
53
问题
Here is a question for you. The customer is always right. Right? Well, there was a time not so long ago when many businesses believed it, or at least claimed to believe it. The slogan is associated with the defunct Chicago-based department store Marshall Field’s, but many mid-20th century corporations embraced it, on the surface. It’s also been used—and abused— by customers and businesses the world over. Businesses invoke it to demonstrate their commitment to customer service, even when they don’t mean it; customers leverage it to get their way, even when they don’t deserve it. Is the customer always right? Here are some situations when they answer “yes”:First, when it costs nothing to let you have your way. Often, good service costs a company absolutely nothing. It’s a smile, a “thank you”— and when something goes wrong, an “I’m sorry.” A genuine apology is totally free and can go a long way towards making up for a bad customer experience. When an argument is easily resolved with an apology (even when the customer is wrong) then why can’t the customer be right? Second, when the law is on your side. Companies often confuse their own policy with the law, and vice versa. For example:The law says that if a company doesn’t provide the service you paid for, it’s in breach of contract. That supersedes any company policy regarding refunds or replacements. You don’t have to be a lawyer to know that if you didn’t get what you paid for, you deserve a full refund. Third, when a company is obviously negligent. If the widget you bought breaks down or a company’s product falls woefully short of its promises, there’s no argument. You’re right, and you’re owed a refund or replacement. Again, companies hide behind contractual fine print, saying it’s not their “policy” to let you return the product, or they charge you a confiscatory “restocking” fee. But that assumes their product was what it was supposed to be. Fourth, when a company can’t afford to lose your business. Right or wrong, if you’re the customer and you threaten to take your business elsewhere, it doesn’t matter—you are right. But only if the company has determined that you’re not worth losing. Unfortunately, many companies fail to make that determination and let you take your business to a competitor, which may be just as well.
20. Why do businesses invoke the slogan “the customer is always right”?
21. What can we do if we don’t get what we paid for?
22. What would most companies do if you threaten to take your business elsewhere?
选项
A、They want to demonstrate their commitment.
B、They think all the customers love this idea.
C、They want to follow other stores.
D、They pretend to be considerate.
答案
A
解析
转载请注明原文地址:https://kaotiyun.com/show/AeJ7777K
0
大学英语六级
相关试题推荐
A、Interested.B、Angry.C、Puzzled.D、Merry.C
A、Tomaintainahighheartrateforthelongestduration.B、Toreachandmaintainyourtargetheartratefortheentireexercise
A、Createimagesmakingpeoplestopthinking.B、Runaftermanyfunthingsinlife.C、Trythingsthatdoctorsthinkimpossible.D、
Depression[A]Inbed,youtossandturn,unabletogetagoodnight’ssleep.Youfeelanxiousandworried.There’splentytodo,
Depression[A]Inbed,youtossandturn,unabletogetagoodnight’ssleep.Youfeelanxiousandworried.There’splentytodo,
A、Ratherdifficulttoplease.B、Rudetowomendrivers.C、Talkativeandgenerouswithtips.D、Differentinpersonality.D①形容词选项,多
A、Theymadesomesmallstoreshavenoconfidenceinsale.B、Theyforcedsomesmallstorestolowertheprice.C、Theypromotedth
A、Eachflockofbutterflieslayseggsinthesamestates.B、Theystarttolayeggswhentheyareninemonthsold.C、Eachgenerat
A、Itpromotessales.B、Itcoststoomuch.C、Itdoesn’tworkwell.D、Itiseasytodo.A
A、Costly.B、Time-consuming.C、Genuine.D、Safe.B
随机试题
简述我国公务员录用的原则分别有哪些内涵?
重要性
八会穴中,骨会
妊娠11~14周,终止妊娠宜用妊娠7周以内终止妊娠宜用
暴饮暴食所致腹痛见于以下哪种疾病
下列哪种疾病与胃癌发病无关?
建筑物的寿命有()之分。前者是指建筑物从建成之日起到不堪使用时的年限,后者是指建筑物从建成之日起到预期产生的收入大于运营费用的持续期。
关于社会政策的历史演变,下列说法正确的是( )。
法律规范与法律条文的关系是()。
Choosethecorrectletter,A,BorC.Thespeakersuggeststhataftertheirwalkpeoplemightwantto
最新回复
(
0
)