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  3. Why does the woman suggest that the man change his reservation date?

Why does the woman suggest that the man change his reservation date?

admin2016-03-05  33
问题 Why does the woman suggest that the man change his reservation date?
  
W: Good afternoon, Pingpang Hotel. May I help you?
M: Yes, I’d like to make a reservation, please.
W: Certainly, sir. Which date would that be?
M: From the 27th until the 29th of June.
W: Could you hold on a moment, please? I’ll check our reservation record... Thank you for waiting, sir. I’m afraid our hotel is fully booked on June 27th. Is it possible for you to change your reservation date? How about from the 28th to the 30th of June?
M: No, that’s impossible. That date is my anniversary. I want to give my wife a surprise and celebrate it at the hotel.
W: Well, we might have cancellations. Could you call us again closer to the date?
M: Sure, but if you have any cancellations, could you let me know as soon as possible?
W: I’m very sorry, sir. But we are unable to do that. We would appreciate it very much if you could call us instead.
M: Well, are you kidding? If that’s the case...
W: We’re very sorry, sir. We hope you understand.
M: OK, I know what you mean. Thank you for nothing.
选项 A、The hotel receptionist is not serious.
B、The hotel’s advice is a great help to him.
C、The hotel’s charge is reasonable.
D、The hotel reservation service is very poor.
答案D
解析 推断题。男士希望酒店能及时通知退房情况，可工作人员却生硬地用We are unable to…拒绝了。对此，男士很生气，通过Thank you for nothing可以看出他觉得酒店的服务态度差。故D项正确。不同国家的人在表达感情的方式上强烈程度不同。服务行业拒绝要求常常是说I am afraid we cannot…,而客户几乎无一例外以Thank you(very much)结束。另外，不要因为听到男士说are you kidding而误选A。
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