首页
外语
计算机
考研
公务员
职业资格
财经
工程
司法
医学
专升本
自考
实用职业技能
登录
外语
Why does the woman suggest that the man change his reservation date?
Why does the woman suggest that the man change his reservation date?
admin
2016-03-05
37
问题
Why does the woman suggest that the man change his reservation date?
W: Good afternoon, Pingpang Hotel. May I help you?
M: Yes, I’d like to make a reservation, please.
W: Certainly, sir. Which date would that be?
M: From the 27th until the 29th of June.
W: Could you hold on a moment, please? I’ll check our reservation record... Thank you for waiting, sir. I’m afraid our hotel is fully booked on June 27th. Is it possible for you to change your reservation date? How about from the 28th to the 30th of June?
M: No, that’s impossible. That date is my anniversary. I want to give my wife a surprise and celebrate it at the hotel.
W: Well, we might have cancellations. Could you call us again closer to the date?
M: Sure, but if you have any cancellations, could you let me know as soon as possible?
W: I’m very sorry, sir. But we are unable to do that. We would appreciate it very much if you could call us instead.
M: Well, are you kidding? If that’s the case...
W: We’re very sorry, sir. We hope you understand.
M: OK, I know what you mean. Thank you for nothing.
选项
A、The hotel receptionist is not serious.
B、The hotel’s advice is a great help to him.
C、The hotel’s charge is reasonable.
D、The hotel reservation service is very poor.
答案
D
解析
推断题。男士希望酒店能及时通知退房情况,可工作人员却生硬地用We are unable to…拒绝了。对此,男士很生气,通过Thank you for nothing可以看出他觉得酒店的服务态度差。故D项正确。不同国家的人在表达感情的方式上强烈程度不同。服务行业拒绝要求常常是说I am afraid we cannot…,而客户几乎无一例外以Thank you(very much)结束。另外,不要因为听到男士说are you kidding而误选A。
转载请注明原文地址:https://kaotiyun.com/show/AeWK777K
0
专业英语四级
相关试题推荐
Bitbybit,achildmakesthenecessarychangestomakehislanguage_____.
ThefollowingsareinvolvedinthesuggestionstodampenthepriceforstaplesEXCEPT
WhatisencouragedinAmericancultureaccordingtothepassage?
Whatwastheprofessor’ssuggestion?
Wherecanpeoplefindthetallestredwoodtrees?
HowlongdidEthbellteachminoritystudents?
ItiscommonlybelievedintheUnitedStatesthatschooliswherepeoplegotogetaneducation.【C1】______,ithasbeensaidtha
ItiscommonlybelievedintheUnitedStatesthatschooliswherepeoplegotogetaneducation.【C1】______,ithasbeensaidtha
Soonaftertheshooting,"NoTrespassing"signsappearedin______colorsaroundthepreserve.
Inthesentence"Concernswereraisedthatwitnessesmightbeencouragedtoexaggeratetheirstoriesincourttoensureguiltyv
随机试题
公证复查程序的适用范围是对公证机构
医疗单位除特殊需要外,第一类精神药品的处方,每次不超过
患者,男,69岁。素体丰盛,眩晕常作,近日眩晕加重,头胀痛,烦躁,神志清楚,面色潮红,手足有轻微震颤,舌红少苔,脉弦。首先应考虑
中央银行是()。
甲、乙、丙、丁成立一家有限合伙企业,甲是普通合伙人,负责合伙事务执行,其余为有限合伙人。在合伙协议没有约定的情况下,下列行为不符合法律规定的是()。
具体化技术是指咨询师帮助求助者()。
要使公文内容充实丰满,准确真实,就必须坚持进行广泛的社会实践和深入的调查研究。()
Client:Hello.MayIspeaktoMr.Turner?Secretary:______
在传递数据的过程中,如果目标IP地址和当前所在的网络不同,那么该数据就必须经过______中转,才能到达目的网络。
Simonboughtasecond-handcarwhichisoneofthenewmodels.
最新回复
(
0
)