首页
外语
计算机
考研
公务员
职业资格
财经
工程
司法
医学
专升本
自考
实用职业技能
登录
外语
A、Write an angry letter to the company. B、Make sure that the product carries a warranty. C、Deal with a reliable company. D、Get t
A、Write an angry letter to the company. B、Make sure that the product carries a warranty. C、Deal with a reliable company. D、Get t
admin
2010-03-26
86
问题
Most reliable companies pay close attention to customers’ mails, particularly from dissatisfied customers. But writing letters to a company is one thing; getting the company to do what you want is another. And it requires a certain amount of know-how to persuade a manufacturer to repair your broken toaster or to make an adjustment on your mishandled airplane reservation.
First, you must observe certain principles. The most important is that you must deal with a reliable company. If you buy something from a fly-by-night retailer, you have to accept the fact that you have thrown away your money.
Second, if the product carries a warranty, be sure that you understand its terms. The warranty is an insurance policy, and the customer pays for that insurance when he pays for the product. If a product becomes defective a few weeks after the warranty has run out, some companies may make the adjustment, only for the sake of good will.
Third, let the company know in no uncertain terms that you are disgusted with its product or service, more often than not, customers who write in anger sometimes forget to include important information that the company needs in order to correct the situation. If that information is lacking, all the anger in the letter will get you nowhere. On the other hand, a simple, calm, factual and reasoned letter can usually help you to achieve the desired end.
选项
A、Write an angry letter to the company.
B、Make sure that the product carries a warranty.
C、Deal with a reliable company.
D、Get the company to make an adjustment.
答案
C
解析
转载请注明原文地址:https://kaotiyun.com/show/Btk7777K
0
大学英语四级
相关试题推荐
Becauseofthegreaterpressure,theundergroundwatershootsoutofthesurface__________________(以蒸汽和热水的形式).
A、Acomputersalesnegotiation.B、Apreliminaryinterview.C、AnInternetseminarmeeting.D、AnegotiationontheNet.BWhatist
ThearticledealswiththeemploymentofthefutureintheUnitedStates.Slowerpopulationincreaseislargelyresponsiblefor
Thepassagegivesageneraldescriptionofthewaystopreparefortests.Crammingisnottooeffectivealthoughitmaybeyour
TodayIwanttohelpyouwithastudyreadingmethodknownasSQ3R.Thelettersstandforfivestepsinthereading【B1】______:
A、Hethoughtitwasterrible.B、Hethoughttheactorswereboring.C、Hethoughtitwasasuccess.D、Hethoughtitwasfunny.CW:
CopingwithStressInmoderntimes,wehumanbeingshavetousethoughtsandactionstodealwithstressfulsituationsandlo
A、Themanthinkshisrentisverycheap.B、Themanthinkshisrentisveryexpensive.C、Themanthinkshelivesinagoodarea.
Rabbitearantennasareoldfashionedbutarestillinuse.ATVcanhavepoorreceptionevenifitisnearthesignalsources.
A、GotoParisagain.B、Gosomewhereelse.C、LiveinParis.D、Difficulttosay.C[听力原文]W:Didn’tyoulikethetriptoParis?M:
随机试题
由实验室自己配置的商品,其中有关物质的量由参考方法定值的标准品为
开放性骨折首选的治疗是三踝骨折首选的治疗是
发生一类动物疫病时,应当采取的措施不包括()。
静止土压力的特点是()。
()是指为社会提供服务的建设项目,包括国防科学研究等建设项目。
收料单、领料单、工资费用分配表、折旧计算表是属于通用凭证。()
下列各项中,与利润表“管理费用”项目有关的有()。
王某购得某画家创作的一幅油画。根据《著作权法》的规定,王某获得该作品的()。
中国、外国团体或个人,在旅行游览过程中发现零散文物或者古文化遗址和墓葬时,只能向当地文化行政管理部门反映,不得私自进行发掘,不得将零散文物匿藏或私自带走。()
人民军队中的民主主义是指( )
最新回复
(
0
)