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  3. Tomas Rodriguez 65 Econo Lane,

Tomas Rodriguez 65 Econo Lane,

admin2011-03-11  61
问题                                                                         Tomas Rodriguez
                                                                         65 Econo Lane,
                                                                     Lexington, VA 24450
                                                                    Phone: (801)225-8649
October 21
Arcadian Clock Co.
Warranty Department
6531 West Board Street,
Richmond, VA 23230
To whom it may concern,
As my watch (model: 5M43-0B19, S/N: 6D8256) was clearly in need of repair, I recently took it to the Lexington Repair Center where the defective components in the watches are repaired. To my surprise, my request for the repairs to be billed to your company was declined in spite of the fact that there are still three years remaining in the coverage period. As there are no other authorized service centers in my area, I decided to pay for the repairs myself.
The following are the charges billed by the service center:
Parts:
New mainspring...........$23
New hour hand.............$8
New battery...................$5
Labor.............................$34
Total..............................$70
Showing prices including tax
I have included a copy of the receipt I got for the repairs and a copy of my warranty certificate. Please let me know if you need any additional information.
                                                                               Regards,
                                                                        Tomas Rodriguez
                              Warranty Certificate
Thank you for purchasing the 5M43-0B19 automatic watch. We are proud of our reputation for quality and customer service and our long history of providing fine timepieces to avid collectors around the world.
To maximize the performance of our products, Arcadian clocks and watches are made with the highest-quality materials available. However, should the product malfunction within five (5) years of the date of purchase due to a mechanical defect, we will cover the cost of repairs. Please note, however, that this warranty covers the cost of parts and labor only. Shipping, insurance, and batteries may not be claimed under this warranty.
In the event that the product requires repair or some other service, please take or ship it to one of the Arcadian’s authorized service centers. The centers are equipped with state-of-the-art equipment to provide our customers with a wide variety of repairs and services that are performed according to Arcadian’s professional standards. Please see the enclosed list of authorized Arcadia distributors and service centers in your country.
Why did Mr. Tomas Rodriguez write the letter?
选项 A、To request a replacement for his broken watch
B、To request a copy of his warranty certificate
C、To ask for repayment of his expenses
D、To complain about an error on his bill
答案C
解析 (第一篇文章+第二篇文章)根据保修单上的内容，“自购买之日起5年内，如因机械故障导致产品无法正常使用，本公司将承担修理费用。(…should the product malfunction within five(5)years of the date of purchase due to a mechanical defect，we will cover the cost of repairs．)”于是托马斯·罗德里格斯先生把收据复印件和保修单复印件寄到阿卡迪安钟表店，由此可推知，他写这封信是要求返还其修理费。
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