A、The shop assistant. B、The manager. C、A customer. D、A watch repairer. A

W: I thought Dr. Jones was leaving at ten thirty this morning.
M: Yes. But the taxi was late. He didn’t get to the airport until eleven o’clock.
Q: What happened to Dr. Jones this morning?

M: This is a very expensive watch, but I’ve had trouble with it ever since I bought it. I insist on seeing the manager.
W: Actually, there is no need for that, Sir. I’ll give you another watch just like this one.
Q: Who is the woman?