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  3. You have booked a two-week holiday to Sydney with Fly-by-Night Travel. You are not happy with the holiday: the flight was delaye

You have booked a two-week holiday to Sydney with Fly-by-Night Travel. You are not happy with the holiday: the flight was delaye

admin2016-08-02  24
问题     You have booked a two-week holiday to Sydney with Fly-by-Night Travel. You are not happy with the holiday: the flight was delayed, the hotel was noisy and the service was poor.
    Write a letter to Fly-by-Night Travel. In you letter
    explain why you complain about the holiday
    give details about the problems
    request some compensation or refund
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答案 Dear Sir/Madam, We have just returned from our holiday, a two-week package tour to Sydney organised by your company. Unfortunately it was a miserable experience. We are writing to ask you for an explanation. The first problem we encountered was a five-hour delay in your charter flight, so the activities arranged for that evening therefore had to be cancelled. To make matters worse, we did not manage to fall asleep the entire night after we checked in. There was constant noises, such as screaming and laughter, coming from the next room. The final thing we have to complain about is your tour guide service. The guide deliberately shortened our time for sightseeing and took us to one shopping centre after another. We feel compelled to draw your attention to the trouble we had and the sense of our loss caused by your unsatisfactory service. Your company promised that any such loss or customer dissatisfaction would be compensated. For these reasons, we request to be refunded totally. We hope you will give these matters serious consideration and expect to hear from you soon. Yours sincerely, Fan Yang
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