● Look at the notes below. ● Some information is missing. ● You will hear a conversation. ● For each question 16-22, fill in the

A: Hello, Accounts. How can I help you?
B: I’d like to check an invoice please.
A: Certainly. Can you give me the invoice number please?
B: Of course, it’s HP420Y.
A: HP420Y?
B: That’s right.
A: OK, that invoice is dated 15th February, what seems to be the problem?
B: I just wanted to check the details, my copy isn’t very clear.
A: Right, go ahead.
B: Well, can you confirm that we ordered nine boxes of paper for the photocopier?
A: No, you ordered ten boxes of paper at nine pounds ninety-four each.
B: OK. That’s ninety-nine pounds forty, isn’t it?
A: Yes, but that price is exclusive of VAT, which is 17.5%.
B: Oh, how much is the actual total then?
A: That’s one hundred and sixteen pounds and eighty-eight pence to pay.
B: Eighteen pence?
A: Eighty.
B: Oh, right and that needs to reach you by the 17th?
A: Please.
B: OK. Can I have your name in case I have any more problems?
A: Of course, it’s Marjorie Wilkes.
B: Wilkes, how do you spell that?
A: W-I-L-K-E-S.
B: And have you got a direct line?
A: Yes, the number is 01623 688 820.
B: 688 1207
A: 688 820,
B: Great thanks, thanks for your help.
A: You’re welcome. Bye.