首页
外语
计算机
考研
公务员
职业资格
财经
工程
司法
医学
专升本
自考
实用职业技能
登录
外语
From: Wendy Thackeray To: Customer Service Department, One Star Telecom Subject: My May phone statement Customer Service: I
From: Wendy Thackeray To: Customer Service Department, One Star Telecom Subject: My May phone statement Customer Service: I
admin
2012-04-26
11
问题
From: Wendy Thackeray
To: Customer Service Department, One Star Telecom
Subject: My May phone statement
Customer Service:
I signed up for a cell phone plan with One Star this past March. According to the contract I signed, I was to be charged a base fee of $59 per month for unlimited Internet use and up to 600 minutes of call time. Anything over 600 minutes would be billed at a rate of 20 cents per minute. I chose this plan because I knew I would never surpass the regular minutes. However, in my May phone statement, it clearly shows that I only logged 479 minutes of call time during the month. Yet, the total in the "amount owed" column, before taxes, is listed as $69. Can you explain this discrepancy?
I have heard horror stories from friends who receive service from other phone companies about sudden and unannounced rate hikes. I chose One Star specifically because I was led to believe this would never happen. I hope I wasn’t mistaken in that assumption.
- Wendy Thackeray
From: John Ming, Customer Service Representative
To: Wendy Thackeray
Subject: Re: My May phone statement
Dear Ms. Thackeray,
Let me begin by thanking you for bringing this issue to our attention. As you may have guessed, there was an error in the processing of your bill for the month of May. One Star is deeply sorry for the inconvenience, and I assure you that the overcharged amount will be credited to your account as of the June billing cycle. You are correct in believing that One Star will never increase your monthly rate without your knowledge—this was simply the result of a computer glitch.
Please allow us to make this up to you and restore your faith in our company. To demonstrate our sincerity, we will immediately raise your monthly call time limit to 700 minutes and throw in unlimited texting. All other details of your plan will remain the same, including the low monthly cost of $59. Also, I recommend that you visit our website and click on the "Customer Survey" button at the top right corner. This will give you a means to provide more details about your experience and help us better serve you and our other customers in the future.
Thank you for your understanding and for choosing One Star Telecom.
John Ming, Customer Service Representative
How much money will be added to Ms. Thackeray’s account?
选项
A、20 cents
B、$10
C、$59
D、$69
答案
B
解析
转载请注明原文地址:https://kaotiyun.com/show/Dbad777K
本试题收录于:
托业阅读题库托业(TOEIC)分类
0
托业阅读
托业(TOEIC)
相关试题推荐
Temperatures(温度)aroundtheworldaregoingupyearafteryear.Areportshowsthatthetenwarmestyearssince1860allhappened
Announcement(通知)Goodmorning,ladiesandgentlemen.MayIdrawyourattention(注意)tothebookSafetyinFlight!Youwill
InAmsterdam(阿姆斯特丹),thereisanunusualChildrenRestaurant.Itisrun(经营)bychildren.Fromthemanagertothecooks,waitersa
Intheworld,soccerorfootballisthemostpopularsport.ThisisbecausemanycountrieshavewonderfulteamsfortheWorldCu
Thetestwas________difficultthatshehadproblemsfinishingitontime.
1.ThefollowinginformationwasextractedfromtheledgersofBillyCompanyforitsproductsfortheyearended31December200
Whichkindofunemploymentresultsfromachangeinthebasiccompositionoftheeconomythatalsoopensnewpositionsfortrain
Readthefollowingpassagesanddeterminewhetherthesentencesare"Right"or"Wrong".ffthereisnotenoughinformationtoan
DesignToolsMonthly,amonthlynewsletterandsoftwareupdateserviceforgraphicdesignprofessionals,hasbeenpublishedsinc
随机试题
简述成本控制的作用。
边际生产理论认为,在完全竞争条件下()
用哇巴因(毒毛花苷)抑制Na+泵活动后,可出现
下列关于质控物的使用与保存说法哪项是错误的
感光现象不包括
根据《突发公共卫生事件应急条例》规定,宣布为甲类传染病的,应由哪个部门决定
上海证券交易所B股现金红利派发日程安排正确的有()。
既可以用于证明应聘者在求职申请表中所提供信息的真实性,也可以说明其过去的经历,以及目前的现状,乃至未来发展的可能性的背景材料是()。
在无线局域网中,客户端设备用来访问接入点(AP)的唯一标识是()。
Researcherssaypeopletravelingintrafficarethreetimesmorelikelytosufferaheartattack.Theysaytheriskofahearta
最新回复
(
0
)