Who most likely is the man?

M: Dragon Home Electronics, this is John speaking. Can I assist you with anything?
W: Hi, I saw a poster on the subway that says you’re having a safe on refrigerators. Could you give me directions to your store from Flora Square?
M: Certainly. First, you take the B or the F train to Broadway. Go out exit 3, and head down Birch Street until you see our sign. However, we don’t open for another hour, so you shouldn’t come until after 10 A.M.