2. 外语
  3. Read the following article about general managers and the questions on the opposite page. Each question has your suggested answ

Read the following article about general managers and the questions on the opposite page. Each question has your suggested answ

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问题 Read the following article about general managers and the questions on the opposite page.
Each question has your suggested answers or ways of finishing the sentence, A, B, C and D.
Mark one letter A, B, C or D on your Answer Sheet, for the answer you choose.
    General Managers (GMs) are a part of middle management and play a key role in organisation. Depending on the size of the organisation a GM can be, for example, a senior manager responsible for a division or a subsidiary company or a less senior manager in charge of a department or section. They are a link between top management, who make policy decisions, and junior managers, who carry out these policies. Top management work through GMs and they can make the difference between good and bad policy and a motivated or demotivated workforce. The relationships GMs have with their bosses, subordinates and each other are very important for the success or failure of an organisation. GMs within the same organisation need to have good working relationships with each other in order to apply policies in the same way throughout the organisation. At the same time, GMs are also required to make broad policies into plans that suit their particular divisions or departments.
    In a company conflicts between the activities of various departments will inevitably arise, and it is the job of the GM to act as a link between the departments. Research has shown that the personality of a GM is very important in helping to resolve these departmental problems. The research has also shown that (as far as the personalities of GMs are concerned) GMs are ambitious people who have balanced temperaments and are good with people. In addition, good GMs combine these personality traits with a detailed knowledge of their business. They work hard to fit into and be accepted by the culture of their particular organisation. It has also been demonstrated that high performing GMs have three sets of skills.
    First, they need agenda-setting skills, so that they can identify and convince others of the most important objectives of a project. Second, GMs need to develop networking skills. Good GMs deliberately attempt to develop contacts within and outside the organisation. Such a network of contacts means that the GM is aware of issues and can act on them quickly. To develop agenda-setting and networking skills it is essential for a GM to be skilful in dealing with people. This is particularly important as they spend such a large amount of time working with employees at all levels of a company.
    In terms of work, tasks and attitude, the research has shown that managerial work is done in short bursts, with managers working on many simultaneous projects which can sometimes have conflicting aims. GMs discuss a wide range of subjects in an unconnected way and tend to ask questions rather than give orders. They require large amounts of information which they pass on to top management to help them to make decisions. In order to collect this information, they must learn to work in uncertain and changing environments. Consequently, both the approach and style of a GM change to adapt to the setting in which they are operating. They must be flexible to be successful.
GMs must have good relationships with each other in order to______.
选项 A、manage each other’s department
B、carry out policies uniformly
C、motivate junior management
D、find out the differences between Departments
答案B
解析 原文信息：GMs within the same organi—sation need to have good working relation-ships with each other in order to apply poli-cies in the same way throughout the organi-sation．公司总经理与老板们和下属之间的相互关系对一个企业来说极其重要。因此，他们之间必须有良好的工作关系才能上情下达，上下一心地来执行计划。这才是总经理们的重要职责。故B是正确答案。
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