首页
外语
计算机
考研
公务员
职业资格
财经
工程
司法
医学
专升本
自考
实用职业技能
登录
外语
You will hear five different people talking about training programme they have just attended. For each extract, there are tw
You will hear five different people talking about training programme they have just attended. For each extract, there are tw
admin
2015-03-27
23
问题
You will hear five different people talking about training programme they have just attended.
For each extract, there are two tasks. For Fask One, decide what industry each speaker works in from the list A-H; For Task Two, decide what they have mainly learned in the training programme, from the list A-H.
After you have listened once, replay the recording.
Task One-Industry that each speaker works in
For questions 13-17, match the extracts with industry each speaker works in, listed A-H.
For each extract, decide on the industry each speaker works in.
Write one letter(A-H)next to the number of the extract.
A The speaker works in a wine company.
B The speaker works in a school.
C The speaker works in an airline company.
D The speaker works in an online electrical appliances company.
E The speaker works in a software company.
F The speaker works in a bank.
G The speaker works in a consulting company.
H The speaker works in a sales company.
______
You will hear five different people talking about training programme they have just attended.
For each extract, there are two tasks. Look at Task One. For each question, 13-17, decide what industry each speaker works in from the list A—H; Now look at Task Two. For each question, 18 — 22, decide what they have mainly learned in the training programme, from the list A—H.
After you have listened once, replay the recording.
You have 30 seconds to read the two lists.
[pause]
Now listen, and do the two tasks.
[pause]
Man; It seems that I don’t completely understand the company I work for before the training programme during the training process, I fully comprehend the three distinct but interrelated philosophies of my company: practice-based, partnership-oriented and holistic. As to practice-based, it is about a collaborative style of working as our consultants and clients combine their knowledge and experiences to create success. This is best achieved when working very closely with the client’s management teams since they have the ultimate responsibility in driving their organisation forward. Working with clients in a practice-based manner requires trust and confidence on both sides. Therefore it is imperative that we see our clients as partners that we serve long-term. The more we work together; the better is the understanding and the solutions that will emerge. The holistic approach that we adopt in the work is expressed in three characteristics; system perspective, balance of hard and soft factors and transferring knowledge and growing talents.
Woman: I majored in marketing in college. I have learned theories of customer relationship management at school. However, in my company’s training programme, I knew more about customer relationship management both in theory and from some practical examples. As an online electrical appliances company, our company pays great attention to forging a tight connection with the customers. While providing customer service, our company also gathers data on the customers’ buying habits and needs, and then stores and analyses that data and uses it to improve products and services as well as management policies. Through some vivid examples, I also learned some simple techniques in establishing powerful sustaining relationships with customers, such as the use of open-ended questions; questions that begin with "when", "how", "where" and "why" help to quickly engage the prospect to start talking as these questions cannot be answered by a simple yes or no response. These questions are very effective in getting customers to "open up". Well, you say, it is really a practical method.
Man: Yes, cooperation. That’s what is heard most in the training. Well, I have to admit cooperation means a lot, especially for our software company, in which usually several members of staff are involved in a single project or under some circumstances; several companies are engaged in a project. Of course, good cooperation calls for effective communication among all staff members, between managers and staff, among several companies who work on the same project, among your company and its; suppliers and customers etc: I have learned some effective communication skills; during the training. Say, for example, use the word "i". When you use the word "I", you’re letting people know that what you’re! saying is only according to your personal understanding, not a blanket fact. This can help keep people from feeling targeted and attacked. There’s a difference between telling someone "You’re ignoring me" and "I feel like you are ignoring me."
Woman; The training is quite a new experience for me. I had never realised that to work in a wine and brandy corporation was such a fancy experience. The first class in the training was to identify our principal duties; and to ensure that we were aware of individual roles and responsibilities. Beyond that, we were trained in specific details in serving our customers. From that I’ve learned that taking orders is more than just writing down what the customers need. More importantly, we were offered a definitive checklist in taking a wine order, presenting and pouring the wine. Firstly, we should write down the name of the wine clearly on the order book. And then show the wine to the person who ordered it, to check that it is the correct bottle. Then give the person who ordered the wine the option of tasting it.
Man: Yeah, to be a good salesman is really a. great challenge for me, especially because of the fact that I’ve just graduated from school and never had professional sales training. In the training I have learned some qualities that a professional salesperson should have. First of all, a good salesperson is usually a good talker, and he has the "gift of the gab", an outgoing personality, is charming, friendly, has a sense of humour. However, people are looking for a person who is honest, has integrity, is truthful, and most importantly, cares about the needs of his or her clients and possesses a genuine desire to serve them. In-depth research of the top 3 percent of outstanding sales professionals throughout the country has shown that these top performers share two common characteristics—the ability to establish rapport with their customers and the consistent creation of an atmosphere of trust in all their sales relationships.
[pause]
Now listen to the recording again.
[pause]
That is the end of Part Two.
[pause]
选项
答案
G
解析
转载请注明原文地址:https://kaotiyun.com/show/EOOd777K
本试题收录于:
BEC高级听力题库BEC商务英语分类
0
BEC高级听力
BEC商务英语
相关试题推荐
Whoismostlikelytalking?
A、 B、 C、 D、 AThepeoplearelookingatpaintingsinanartgallery.Choice(B)usestheassociatedwo
A、 B、 C、 CThatnewspaperbelongsf0meanswerswhosenewspaperisonthetable.Choice(A)answerswhereist
A、 B、 C、 BI’mtoobusyanswerswhydon’tyoutakeavacation.Choice(A)answerswhydon’tyoutakethem.Choic
A、 B、 C、 D、 A通过图片中人们在公园里休息或行走的情景,可以联想到park,bench.people,sitrelax,walk等几个单词。应注意(B)选项中的indoors(室内)和(C)选项中的
Howdosomeofthemanagersprobablyfeelrightnow?
TaskSheetforCandidateATaskSheet1A:Managerialskills:certainskillsdevelopedtobesuccessfulinaparticularposit
Respondingtotheotherperson回应对方
随机试题
刘某在未实际出资的情况下,通过他人虚假出资注册成立某电子贸易有限公司。刘某伙同周某以该电子贸易公司的名义,通过电视广告等方式招揽他人承揽定制电子笔芯,后分别与十几名被害人签订承揽定制合同,其间收取这十几名被害人合同款共计35万元,后刘某分给周某10万元,二
马,6岁,2天前指检手指染血,因便秘曾来医院就诊,现排便不安,粪便带血,体温38.2℃,白细胞数为6.5×109/L,直检手指染血,局部黏膜破裂水肿。治疗该病不能采用的方法是
如上哪项是肝硬化的病机如上哪项是肺心病的病理因素
背景资料:某工程项目完工后,由项目经理向监理单位提交《工程竣工报告》,总监理工程师认为工程未达到验收的标准要求,没有在《单位(子单位)工程竣工预验收报验表》上签字,于是施工单位按照总监理工程师的要求将工程进行了完善。根据背景回答问题。《工程竣工报告》应
对于发行债券的企业来说,采用实际利率法摊销债券折溢价时(不考虑相关交易费用),下列表述正确的有()。
会计从业资格管理实行的原则是()。
依次填入下列横线上的关联词语,最恰当的一组是①叶子和花仿佛在牛乳中洗过一样,_______像笼着的轻纱的梦。②哈里希岛上的姐姐为着弟弟在窗前的长夜孤灯,______不曾唤回那个航海远去的弟弟,_______不少捕鱼归来的邻人都得到了它的帮助
认识过程中既要注重理性因素的作用,同时也不可忽视非理性因素的重要作用。非理性因素包括()
GJB473-88(军用软件开发规范)是______。
配置Cache是为了解决()。
最新回复
(
0
)