首页
外语
计算机
考研
公务员
职业资格
财经
工程
司法
医学
专升本
自考
实用职业技能
登录
外语
Complaining about faulty goods or bad service is never easy. Most people dislike making a fuss. But if something you have bought
Complaining about faulty goods or bad service is never easy. Most people dislike making a fuss. But if something you have bought
admin
2013-05-14
56
问题
Complaining about faulty goods or bad service is never easy. Most people dislike making a fuss. But if something you have bought is (31) ______ or does not do what was claimed for it, you are not asking (32) a favour to get it put right. It is the shopkeeper’s responsibility (33) take the complaint seriously and to replace or repair a faulty article or put right poor service, because he is the person with(34) ______ you have entered into an agreement. The manufacturer may have a part to play but that comes later.
Complaints should be made to a responsible (35) ______. Go back to the shop (36)______you bought the goods, taking with you any receipt you may have. Ask to see the owner in a large store. In a small (37) ______the assistant may also be the owner so you can complain directly. In a chain store ask to see the manager. If you telephone, ask the name of the person who handles your enquiry, otherwise you may never find (38) ______ who dealt with the complaint later.
Even the bravest person finds it (39) ______to stand up in a group of people to complain, so if you do not want to do it in person, write a letter. Stick(40) ______ the facts and keep a copy of what you write. (41) ______ this stage you should give any receipt numbers, but you should not need to give receipts or other papers to prove you bought the article. If you are not satisfied (42) ______the answer you get, or if you do not get a reply, write to the managing director of the firm, shop, or organization. (43) ______ sure to keep copies of your own letters and any you receive.
If your (44) ______ is a just one, the shopkeeper may offer to replace or repair the faulty article. You may find this an attractive solution. In certain cases you may have the right to refuse the (45) ______ and ask for your money back, but this is only where you have hardly used the goods and have acted at once. Even when you cannot refuse the goods you may be (46) ______ to get some money back as (47) . And if you have suffered some special loss, if for example a new washing machine tears your clothes, you might receive money to replace them. If the shopkeeper offers you a credit note to be used to buy goods in the same shops but you would (48) have money say so. If you accept a credit note remember that later you will not be able to ask for your money. If the shopkeeper refuses to give you money, ask for advice from your Citizens’ Advice Bureau before you accept a credit note. In some (49) ______the shopkeeper does not have to give you your money back—if, for example, he changes an article simply because you don’t like it or it does (50) ______ fit. He does not have to take back the goods in these circumstances.
选项
答案
rather
解析
转载请注明原文地址:https://kaotiyun.com/show/EPXd777K
本试题收录于:
公共英语五级笔试题库公共英语(PETS)分类
0
公共英语五级笔试
公共英语(PETS)
相关试题推荐
SavePandasWiththeSwitzerland-basedWorldWildlifeFund(WWF),Chinaismakingaconcertedanddedicatedefforttosaveth
OlderVolcanicEruptionsVolcanoesweremoredestructiveinancienthistory,notbecausetheywerebigger,butbecausethec
TheFatProblemThatMenFaceItisapleasuretoseemenofacertainageworryingabouttheirweight.Listeningtothemis
She’sveryingeniouswhenitcomestofindingexcuses.
Sheisalwaysdiplomaticwhenshedealswithnaughtystudents.
Ofthefollowingmovementsinstructedbythebrain,whichoneisnotmentionedinthearticle?Howdoesthebraindirectabody
Thepassagemainlydiscusses______.Thephrase"biologicalcarboncopies"(para.4)refersto______.
Answerquestionsbyreferringtothefollowinggames.ALikeyourmotorcyclegamesbig,bold,andbeautiful?Allthosesuper
AttheUniversityofVirginiainCharlottesville,psychologyprofessorBellaDePaulogot77studentsand70townspeopletovolun
Thesedayswearesoaccustomedtotelegraphmessages(31)itishardforustoimaginetheexcitementthatwasfeltinthenine
随机试题
A.使用图示表达自己的意见B.轻微前倾坐姿,关注对方讲话,不轻易打断C.使对方能听懂和理解自己表达的意思D.通过察言观色,发现对方的真实意图E.让对方很清楚地理解所提问题的核心,以获取较多的信息在人际传播技巧中,为说话技巧的是
有关产褥期的护理,下述哪项不对
甲国人克里因杀人逃至乙国。克里的行为根据甲国刑法有可能被判处死刑。甲、乙两国之间没有任何涉及刑事司法协助方面的双边或多边条约。依国际法,下列判断哪些选项是正确的?
当社会通货膨胀率趋于上升,其他因素没有变化时,基准折现率应:
以下关于宗地面积计算的叙述中,错误的是()。
劳动保障监察的形式包括()。
为了使会谈富有成效,辅导教师应掌握哪些专门技术?
若有以下程序#includetypedefstructstu{charname[10],gender;intscore;}STU;voidf(STUa,STUB){b=a;printf("%s,%c,%d,",b.name,b.gender
英文缩写ROM的中文译名是
WhattoDoWhenthePatientSays,’PleaseDon’tTellMom’Someyearsago,inthecandor(坦白)oftheexamroom,aseventh-gra
最新回复
(
0
)