2. 外语
  3. 1. Planning and making calls 2. Opening a call A—Identifying yourself C—Explaining the purpose of the call B—Identifying the ca

1. Planning and making calls 2. Opening a call A—Identifying yourself C—Explaining the purpose of the call B—Identifying the ca

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问题 1. Planning and making calls
2. Opening a call
A—Identifying yourself  C—Explaining the purpose of the call
B—Identifying the caller  D—Asking about the purpose of the call
3. Closing a call
E—Confirmation (确认)  G—Saying goodbye
F—Closing words  H—Thanking
4. Taking and leaving messages
I—Excuses  L—Repeating
J—Messages  M—Reassuring (消除疑虑)
K—Taking notes
5. Telephoning practice activities
N—Describing people and places  P—Making complaints (抱怨)
0—Making appointments  Q—Making inquiries
Example：(Q)查询 (1)打电话前的准备
(    )说明自己的身份 (    )留言
选项
答案A，J
解析 1．打电话前的准备
2．开始通话
A一说明自己的身份 C一解释打电话目的
B一弄清对方身份 D一询问对方目的
3．结束通话
E一确认 G一道别
F—结束语 H一致谢
4．记录留言和留言
I一致歉 L—重复
J一留言 M一消除疑虑
K一记录留言
5．电话实践活动
N一描述人物和地点 P一抱怨
O一预约 Q一查询
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